Customer Service Account Advisor

3 weeks ago

Toronto, Canada Swatch Group Canada Full time

**Customer Service Account Advisor - Temporary (Fixed Term - Ending January 31st, 2024)**

**SUMMARY**

The **Customer Service Account Advisor **is responsible for providing our retail partners and end consumers with superior after sales service. This role responds to customer service issues in accordance to the Swatch Group’s customer service standards and expectations. This person will complete the administrative process from receiving the repair to delivering the final repaired product back to the consumer.

**PRINCIPAL ACCOUNTABILITIES**
- Provide superior customer service and support to consumers and retail partners.
- Resolve customer service issues on the phone and in person.
- Gather information from customers about a timepiece's problem and its service history.
- Communicate estimates of repair costs and timepiece values.
- Processing repairs in SAP and update accordingly.
- View all proceeds and/ or cancellation work orders on a daily basis.
- Review all incoming and outgoing watches and work with the watchmakers to understand the diagnosis on each one.
- Communicate with customers regarding their diagnosis forms with complete and accurate information.
- Utilize knowledge of watches and warranty guidelines to communicate status updates of repairs to consumers.
- Assist CS Team Lead and CS Manager to following up on repairs sent to

Switzerland, ensuring work orders are completed as per stated deadline.
- Work with Spare Parts department at Head Office to ensure parts are being filled in order to complete repairs as scheduled.
- Intake, log details, and process paperwork for customers’ watches in a timely manner in SAP.
- person communication.
- Act as coordinator for Fedex and other shipping & mail services.
- Consult with CS Team Lead and CS Manager when changes need to be made to existing estimates.
- Provide backup support to our customer service team as required, providing superior customer service support for Swatch Group Canada watch brands to our end consumers, retail partners, and corporate retail store teams

**REQUIREMENTS**
- 2+ years of customer service experience in the after-sales service division.
- Possess excellent time management and organizational skills with a strong understanding of prioritization
- Must have ability to work under pressure
- Resourceful problem solver who is able to be proactively anticipate potential problems
- Work positively within a team environment
- Strong communication skills to interact with colleagues and consumers.

**EMPLOYMENT STATUS**
- Salaried, Full-Time, 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours a week, certain holidays and blackout dates.

**WORKING CONDITIONS**

Moderate physical effort is required and significant walking and standing is required.
This position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing reports and materials for presentations.

**Job Types**: Full-time, Temporary (Fixed Term - Ending January 31st, 2023)

Ability to commute/relocate:

- Toronto, ON M5V 1Y6: reliably commute or plan to relocate before starting work

(required)

Work Location: In person

**Job Types**: Full-time, Fixed term contract

**Salary**: $21.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)
- SAP: 1 year (preferred)

Work Location: In person

  • Customer Service Account Advisor

    1 week ago

    Toronto, Canada Swatch Group Canada Full time

    **Customer Service Account Advisor** **SUMMARY** The **Customer Service Account Advisor **is responsible for providing our retail partners and end consumers with superior after sales service. This role responds to customer service issues in accordance to the Swatch Group’s customer service standards and expectations. This person will complete the...

  • Customer Service Account Advisor

    1 week ago

    Toronto, Ontario, Canada Swatch Group Canada Full time

    Customer Service Account AdvisorSUMMARYThe Customer Service Account Advisor is responsible for providing our retail partners and end consumers with superior after sales service. This role responds to customer service issues in accordance to the Swatch Group's customer service standards and expectations. This person will complete the administrative process...

  • Customer Service Account Advisor

    1 week ago

    Toronto, Ontario, Canada Swatch Group Canada Full time

    Customer Service Account Advisor - Temporary (Fixed Term - Ending January 31st, 2024)SUMMARYThe Customer Service Account Advisor is responsible for providing our retail partners and end consumers with superior after sales service. This role responds to customer service issues in accordance to the Swatch Group's customer service standards and expectations....

  • Customer Service Advisor

    2 weeks ago

    Toronto, Ontario, Canada Broadline Recruitment Group Ltd. Full time

    Customer Service Advisor Location: Dublin North Office Hours: Monday – Friday Salary: €28k + An amazing opportunity awaits in Swords for a Customer Service Advisor to become a valued member of our clients thriving and expanding team The preferred candidate will demonstrate a proactive 'can-do' attitude and possess prior experience in an Customer...

  • Momentum Volunteer Advisor, Biotech

    3 weeks ago

    Toronto, Canada MaRS Volunteer Advisor Opportunities Full time

    MaRS Discovery District in Toronto is one of the world's largest urban innovation hubs. MaRS supports promising high-growth companies to scale their businesses globally, while tackling key societal challenges in areas such as Health, Cleantech, Finance, Transportation, AI, and others. In addition to helping start-ups launch, grow and scale, the MaRS...

  • Customer Service Advisor

    3 weeks ago

    Toronto, Canada Farrow & Ball Full time

    **Farrow and Ball - **Customer Services Advisor, Toronto (Hybrid)** We are currently looking for an enthusiastic individual to join our Customer Service Team in Toronto as a Customer Service Advisor. We are offering this position on a full-time hybrid basis. Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented...

  • Customer Service Advisor

    2 months ago

    Toronto, Canada Kipling Tire Full time

    Kipling Tire is looking to hire an experienced customer service advisor. You will advise customers on the features and benefits of specific tire models and develop appropriate tire recommendations for their needs. You will have the following responsibilities: - Service and product quotes, review recommendations, invoicing and cash-out, customer...

  • Customer Service Advisor

    3 weeks ago

    Toronto, Canada Kipling Tire Full time

    Kipling Tire is looking to hire an experienced customer service advisor. You will advise customers on the features and benefits of specific tire models and develop appropriate tire recommendations for their needs. You will have the following responsibilities: - Service and product quotes, review recommendations, invoicing and cash-out, customer...

  • Customer Service Advisor

    1 day ago

    Toronto, Canada Kipling Tire Full time

    Kipling Tire is looking to hire an experienced customer service advisor. You will advise customers on the features and benefits of specific tire models and develop appropriate tire recommendations for their needs. You will have the following responsibilities: - Service and product quotes, review recommendations, invoicing and cash-out, customer...

  • Customer Service Advisor

    4 weeks ago

    Toronto, Canada Humber Full time

    **Customer Service Advisor, International Graduate School - RPT** - (26059) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to...

  • Customer Service Advisor

    2 weeks ago

    Toronto, Canada Humber Full time

    **Customer Service Advisor - IGS - RPT (Summer 2024)** - (29916) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a...

  • Customer Service Advisor

    4 weeks ago

    Toronto, Canada Raen Developments Inc. Full time

    Responsibilities: - Provide exceptional customer service to dealership customers - Assist customers with inquiries, concerns, and requests - Upsell products and services to customers - Process sales transactions and handle cash - Maintain knowledge of automotive repair and mechanical processes - Collaborate with mechanics to ensure accurate information is...

  • Customer Service Advisor

    3 weeks ago

    Toronto, Canada Farrow & Ball Full time

    **Farrow and Ball - **Customer Services Advisor, Toronto - Spanish Speaking, Fixed Term Contract 1 Year** We are currently looking for an enthusiastic individual to join our Customer Service Team based in Toronto as a Customer Service Advisor - Spanish speaking. We are offering this position on a full-time basis, working remotely. Farrow & Ball is a luxury...

  • Customer Service Advisor

    1 week ago

    Toronto, Ontario, Canada Humber Full time

    Customer Service Advisor - IGS - RPT (Summer 2024)Find Your Spot at HumberAt Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic...

  • Customer Service Advisor

    1 week ago

    Toronto, Ontario, Canada Amex Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • International Customer Service Advisor

    1 week ago

    Toronto, Ontario, Canada Humber College Full time

    Company Description Established in 1967, Humber is one of Canada's leading postsecondary institutions. Committed to student success through excellence in teaching and learning, Humber serves 31,000 full-time students and 56,000 continuing education registrants. With an internationally recognized reputation for quality learning, Humber offers a wide-range of...

  • Bilingual Customer Service Advisor

    1 week ago

    Toronto, Ontario, Canada Amex Full time

    You Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...

  • Automotive Service Advisor

    5 days ago

    Toronto, Canada Midas Auto Service & Tires Full time

    Midas on the Danforth is an award-winning Automotive Service Center. The recipe to our success is customer service. We ensure that every client has a best-in-class experience from the moment they contact us through to picking-up their serviced vehicle. Please take a look at our google reviews to better understand the top-notch service we deliver...

  • Service Advisor

    4 weeks ago

    Toronto, Canada AWIN Group of Dealerships Full time

    How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...

  • Account Manager, Customer Success

    4 weeks ago

    Toronto, Canada The Value Builder System Full time

    **Account Manager, Customer Success** Value Builder provides a comprehensive value assessment toolset that assists advisors in initiating The Endgame Conversation with business owners. The "owner-friendly" Value Builder Report includes a thumbnail valuation and an action plan for enhancement. Our network of advisors has facilitated over 70,000 strategic...