IT Specialist

**WHO WE ARE**

We are a group of companies focusing on Cloud Infrastructure, VoIP, and Fully Managed solutions. Server Cloud Canada, Telecom Metric, and Cloud Metric were founded on the simple idea that companies win by investing in the right team and by putting the customer first.

Our vision is simple: Fostering a culture that prioritizes people over profit as guided by our values.

**WHO ARE WE LOOKING FOR**

We are looking for an A-Player to join our growing team that must embody our **Core Values**. These values are central to everything we do and the basis for hiring, firing, and promoting team members.
- **The customer is our first priority**: We do our very best to understand our customers’ needs and to exceed their expectations, wherever they are each and every day.
- **Honesty & Integrity**: Treat everyone with respect and dignity
- **Continuous improvement** - baby steps: We believe in innovation and continuously improving the way we work. We explore new ways, dare to take risks and learn from both our successes and failures.
- **Teamwork and collaboration**: We all play on the same team. Working in an atmosphere of trust and mutual respect, we treat everybody in a fair, friendly and honest way. We share what we know and grow together.
- **Personal responsibility is critical**: Own your mistakes without unnecessary excuses.
- **Problem solving**: We are not scared of taking on new challenges and have a can-do attitude to solving our customers problems. This is how we turn our customers into loyal, raving fans.

**WHAT YOU WILL BE DOING**

As one of our IT Specialists, you are a doer. You are a good problem-solver, organized and detail-oriented individual who can juggle several projects simultaneously. You do not need constant hand-holding and are unafraid of learning new technologies with a competitive nature to constantly learn and improve. You have strong communication skills (both oral and written), are an active listener, and have an exceptional ability to manage timelines.

If you prefer a very structured and micro-managed environment, this is likely NOT your position.

You will be responsible for:

- Support and the ability to learn advanced technologies such asVMware vCloud director and Azure, UTM/Firewall, Cloud and VoIP servers, VPNs, SQL database management, Windows / Linux server administration, and others
- Tenacity in identifying the root cause of highly integrated and complex issues
- Provide input and recommendations for Corrective and Preventative actions to improve product solutions
- Tier II Technical Support - actively claim, triage, and resolve IT tickets and contribute to the team’s overall SLA matrices
- Work closely with our Support Team to provide training and knowledge transfer for support-related tickets
- Participate in the development of our internal knowledge base, user reference guides, and instruction manuals
- Take ownership of assigned issues from initial reporting through to resolution
- Work collaboratively with other internal teams, external partners, and vendors to ensure all aspects of IT projects and support requests are met
- Occasional evening and weekend support, as required

**QUALIFICATIONS**
- Degree in Computer Science, engineering, or a relevant field
- Experience with the following is beneficialVoIP, LAMP stack, FTP server, RDP gateways, RDP clusters, system diagnostics, pfSense, IPFire, VMware / vCloud, Azure, Prometheus, Fortinet, VPNs, Windows / Linux environments,
- Good knowledge of internet security and data privacy principles
- Understanding of networking fundamentals and TCP/IP protocols
- Willing to work and available after-hours
- Certification as an IT technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
- Strong command of the English language is required, both verbal and written.
- Ability to communicate internally as well with customers at all levels of technical and non-technical skill sets
- Valid Ontario driver’s license

**THIS JOB MIGHT BE FOR YOU IF**
- If you are looking for a career, not a ‘job’
- A company that supports what you do rather than telling you what to do
- You enjoy solving problems, taking on difficult challenges and finding creative solutions. You don’t get flustered easily. If you don’t know the answer, you’ll dig until you find it
- You like helping people. You get a kick out of getting people to those a-ha moments.
- You are patient, level-headed and cool under pressure. Teaching someone something new makes you feel great.
- You pay attention to the details. As far as you’re concerned, anything worth doing is worth doing right, every single time.
- You think on your feet. You like learning new things and you can learn quickly. When things change, as they often do, you know how to roll with the punches.
- You are motivated and driven. You volunteer for new challenges without waiting to be asked.
- You have a no-excuse attitude Mistakes happen and are expect