Department Manager, Interim, Discovery Way

6 months ago

Leduc, Canada Mark's Full time

**What you'll do**

**Customer Service**
- Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
- Support the customer experience through timely processing and movement of inventory to the salesfloor
- Model active selling behaviours/techniques to set the example for department team members and to help them grow confidence in their selling capabilities
- Promote company programs including loyalty programs, private-label products, and other seasonal promotions
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels

**Training**
- Create development plans for store team members; support and coach to improve any performance gaps and conducts ongoing coaching to improved team.
- Communicates in a clear and concise manner to team, leading effective Shift Starter / meetings / coaching sessions.
- Completes and holds team accountable to complete required Triangle Learning Academy training within timeframes
- Facilitate and lead team meetings.
- Coaches team and leads in execution of Customer Experience, proactively provides resolution for all customer concerns.
- Maintaining a positive work environment for staff

**Leadership**
- Effectively problem solve, delegate and follow-up on tasks assigned to team Members
- Follows the disciplinary process consistently and impartially
- Validate schedules for department and monitor payroll daily to ensure payroll plans are met
- Promotes and maintains a positive and motivating work environment.
- Provides mentorship to teams and influences continuous growth, exemplifying Mark’s Leadership Brand.
- Develop and maintain a positive work environment for staff
- Complete opening and closing duties as part of manager on duty responsibilities

**What you'll bring**
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
- Proven ability to build and manage a daily game plan for the department and store
- Exceptional communication skills
- Excellent organizational skills
- Superior training and mentoring skills
- 3-5 years retail experience required
- High energy, enthusiasm and a drive to succeed
- Fundamental computer skills an asset

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**À propos de nous**

Chez Mark's/L’Équipeur, nous voulons que vous fassiez l’expérience d’une carrière extraordinaire en contribuant à faire de notre marque la première destination au Canada pour les vêtements et chaussures de travail et tout-aller. En tant que l’un des principaux détaillants de vêtements au Canada, et membre important de la famille d’entreprises Canadian Tire, Mark's/L’Équipeur se distingue par son engagement envers le confort, la qualité et le style. Mark's/L’Équipeur est un chef de file dans le développement d’articles novateurs et de qualité grâce à son assortiment de vêtements, de chaussures et d’accessoires de travail, y compris des marques maison dynamiques et exclusives. Joignez-vous à nous, il y a une place pour vous ici

**Notre engagement envers la diversité, l’inclusion et l’appartenance**

Nous nous engageons à favoriser un environnement où le sentiment d’appartenance est florissant et où la diversité, l’inclusion et l’équité font partie intégrante de tout ce que nous faisons. Nous croyons en la création d’une culture organisationnelle où les gens sont traités en tout temps avec dignité dans le respect de la religion, de la nationalité, du sexe, de la race, de l’âge, de la capacité perçue, de la langue parlée, de l’orientation sexuelle et de l’identité de chacun. Nous sommes unis dans notre objectif d’être ici pour contribuer à améliorer la vie au Canada.

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