Cellphone Technician

**What We Are Looking For**:

- A energetic people-person, someone who enjoys enlightening the experience of our customers who are worried about their electronics in a fast pace environment;
- Person who is focused on customer satisfaction.Who can handle customers efficiently, in a friendly manner and able to handle issues and do the best to ensure they are satisfied.
- Knowledge and passion for the tech industry, or at least someone who appreciates it;
- Someone with an entrepreneurial spirit who can see the big picture and wants to contribute to a fast-paced and expanding Company and grow himself also same time.
- Someone with dedication and a hardworking nature;
- Someone with some Cell Phone repair experience and willingness to learn more skills to repair, communicate efficiently with customers and make a difference in someone’s day.
- Someone with positive learning attitude and currently working on electronics as hobby.
- Must be located in Durham Region willing to work in Ottawa

**What Will You Do...**
- Serve customers and deliver exceptional service throughout using our point of sale system, engaging in lifestyle and needs-based conversations, and communicating repair solutions and estimates.
- Identify needs and provide tailored recommendations for repairs, accessories, and additional services at the point of first and last contact, ensuring you are always committed to converting the conversation into an opportunity for a sale or store visit;
- Diagnosing and performing repairs on various electronics (i.e. tablets and smartphones.) that meet or exceed Telze quality standards.
- Update and educate customers on complex repairs processes and repair status using digital messaging services and/or by phone.
- Contribute to team’s sales results by learning, understanding, and engaging in store performance metrics.
- Repair Phones and other Electronics in expected time frame.

**What We Offer**:

- Bonuses through our Sales Incentive Program;
- High Opportunity for internal career growth to be Manager and Assistant Manager of store.
- Development and coaching opportunities to build on technical skills and knowledge.

**Must Have**:

- Minimum of six (6) months Direct Customer service and sales experience is considered an asset, preferably in the telecommunications industry;
- Must have some Cell Phone repair experience particularly Samsung and iPhone smartphones.
- Ability to Work in Ottawa
- Proven customer service skills, as well and excellent communication skills;
- Drive and motivation to meet sales goals;
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, etc.)
- Eagerness to learn and determination to succeed; and
- Passion to work in a team and fast-paced environment;
- Must have Flexible availability and able to work Weekends.
- Must able to provide Background checks and will be able to provide consent to random drug testing

**Job Type**: Full-Time Salary: $35000 to $38000

**Language**:

- English (preferred)

**Job Types**: Full-time, Permanent

**Salary**: From $17.00 per hour

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift