Program Manager, Professional Certificates, Career

3 weeks ago

Halifax, Canada Dalhousie University Full time

**Position Details**:

- Position Information**Position Title**
- Program Manager, Professional Certificates, Career Essentials and Accreditation

**Department/Unit**
- OLCD

**Location**
- Halifax, Nova Scotia, Canada

**Posting Number**
- S28-23

**Employee Group**
- DPMG

**Position Type**
- Term

**Duration of Contract (if applicable)**
- One (1) year

**Employment Type**
- Full Time

**Full-time Equivalency (FTE)**
- 1.0

**Salary**
- $48, 529 - $64,821 per annum

**Classification**
- ADM-04

**Provisional Statement**
This is a provisional classification. Formal classification procedures will be initiated by the Job Design Unit in approximately six months.

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

**Job Summary**
- The Faculty of Open Learning and Career Development (OLCD) develops and delivers innovative and diverse lifelong learning experiences for more than 5000 students annually to help them navigate the changing world of learning and work. Reporting to the Director, Professional Certificates, Career Essentials and Accreditation, the Program Manager will support the portfolio of programs and offerings, effectively and efficiently managing and administering courses and certificates.

**Key Responsibilities**
- Provide advice to current and prospective students regarding suitability and availability of courses and certificates based on career and educational goals. Assist students with course selection and notify of upcoming courses in their certificate program.
- Prepare instructor contracts and confirm in writing contractual arrangements with instructors. Onboard new instructors. Provide advice to Director and Associate Director on instructor staffing requirements. Help instructors troubleshoot course and student issues. Provide basic technical/access support for instructors and students.
- Ensure students have a consistent positive user experience. Ensure access to course platforms and appropriate student services. Advise of cancellations or schedule changes, making alternative arrangements as required. Liaise with Student Services for refunds of registration fees as required.
- Monitor course finances as well as registrations weekly to identify if registrations meet breakeven. Approve instructor invoices and submit for payment. Complete breakdown of instructor invoices for revenue-sharing arrangements.
- Copy over courses for each iteration, ensuring dates, assessments, and other components are properly updated. Liaise with Program Team, instructor, and ID to ensure course content accuracy.

**Note**
The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work) as agreed by all parties based on operational requirements and university guidelines.

Dalhousie’s vaccine mandate has been suspended at this time, and employees no longer need to provide proof of full vaccination. However, health and safety risks to our community will continue to be monitored and a vaccine mandate may be reinstated if necessary.

**Required Qualifications**
- Undergraduate degree in relevant field such as social sciences, humanities, education, business or computer science, plus approximately three years progressive relevant experience (or equivalent combination of training and experience).
- Demonstrated planning, organizing, project management and supervising skills.
- Strong communication (verbal and written) and interpersonal skills.
- Ability to work independently and as part of a multi-functional team.
- Experience managing multiple tasks simultaneously with attention to detail, time management and problem-solving.
- Experience with MSOffice (Excel, Word, Outlook).
- Experience in learning management, information and financial systems (including budget preparation and administration) with the ability to learn new programs.

**Assets**
- Experience in an education organization or role.
- Experience with Brightspace) and/or Destiny One.

**Job Competencies**
Self-Awareness & Professionalism
- Adaptability
- Knowledge & Thinking Skills
- Communication
- Service

**Additional Information**
- Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

**Application Consideration**

**Diversity Statement**
- Posting Detail Information**Number of Vaca

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