Remote - Bilingual Customer Service Representative

6 days ago

Burlington, Canada Thermo Fisher Scientific Full time

As a member of the Thermo Fisher Scientific team, you will carry out important work, such as assisting customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact We will support you in achieving your career goals every step of the way.

**How will you make an impact?**

As a remote Customer Service Representative, you will work from your home while holding yourself accountable for your success and proactively supporting our customers. Successful colleagues in this role are confident decision makers, enjoy problem solving and have technical aptitude. They love working within a virtual setting and have a passion for providing outstanding service to their customers.

The Customer Service Centre hours of operation are Monday to Friday, 7:30 a.m. to 7:00 p.m. Eastern Standard Time. This is a full-time opportunity working 37.5 hours a week with the possibility of occasional voluntary hours. This position is 100% remote. All required equipment will be provided.

**What will you do?**
- Provide support to our customers by processing orders, requests for pricing, product availability, order status, delivery, billing questions as well as returns and credits
- Resolve customer complaints and address concerns as appropriate with the goal of first contact resolution
- Answer product or service inquiries, troubleshoot and support our customers in facilitating communication for technical assistance
- Partner with other departments within Thermo Fisher Scientific and with our suppliers to find solutions.
- Follow established performance metrics including but not limited to quality standards, after call work, adherence and follow-up on all actions in accordance with departmental standards.
- Assist in working to increase revenue by offering substitutes and / or alternative products where applicable
- Make recommendations on areas for process improvements

**How will you get there?**
- High school graduate, bachelor’s degree preferred, or a similar combination of education and experience.
- Internet service and access for a hardwire connection to your internet router
- A private, distraction-free, designated workspace is required. A separate room with a door is recommended.

**Experience**:

- 1+ years of experience in a customer service role, customer call center experience is a plus
- Experience working in an office environment is also a plus

**Knowledge, Skills Abilities**:

- Bilingualism - Strong English/French communication, both verbal and written
- Highly developed sense of dedication to customer happiness
- Demonstrates attention to detail, accuracy and quality
- Organizational and time management skills, ability to prioritize and multi-task
- Outstanding teammate when working with members of the immediate team, as well as, colleagues outside Customer Service, while demonstrating the ability to work independently
- Practices active listening
- Ability to maintain composure and positive demeanor during difficult times
- Proficient PC skills in Microsoft Office, IE, strong typing skills required; able to work in multiple systems concurrently using multiple monitors.

At Thermo Fisher Scientific, each one of our 90,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer

  • Bilingual Customer Service Representative

    4 weeks ago

    Burlington, Canada Bilingual Source Full time

    Bilingual Customer Service Representative (French & English) – Stable & Supportive Work EnvironmentAre you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking aBilingual Customer Service Representative (French & English)to join their team. This is an excellent opportunity for...

  • Bilingual Customer Service Representative

    4 weeks ago

    Burlington, Canada Bilingual Source Full time

    Bilingual Customer Service Representative (French & English) – Stable & Supportive Work EnvironmentAre you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking aBilingual Customer Service Representative (French & English)to join their team. This is an excellent opportunity for...

  • Bilingual Customer Service Representative

    2 weeks ago

    Burlington, Canada Bilingual Source Full time

    Bilingual Customer Service Representative (French & English) – Stable & Supportive Work EnvironmentAre you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking a Bilingual Customer Service Representative (French & English) to join their team. This is an excellent opportunity...

  • Bilingual Customer Service Representative

    4 weeks ago

    burlington, Canada Bilingual Source Full time

    Bilingual Customer Service Representative (French & English) – Stable & Supportive Work EnvironmentAre you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking a Bilingual Customer Service Representative (French & English) to join their team. This is an excellent opportunity...

  • Bilingual Customer Service Representative

    4 weeks ago

    burlington, Canada Bilingual Source Full time

    Bilingual Customer Service Representative (French & English) – Stable & Supportive Work EnvironmentAre you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking a Bilingual Customer Service Representative (French & English) to join their team. This is an excellent opportunity...

  • Bilingual Customer Service Representative

    4 weeks ago

    burlington, Canada Bilingual Source Full time

    Bilingual Customer Service Representative (French & English) – Stable & Supportive Work EnvironmentAre you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking a Bilingual Customer Service Representative (French & English) to join their team. This is an excellent opportunity...

  • Bilingual Customer Service Representative

    3 weeks ago

    Burlington, Ontario, Canada Bilingual Source Full time

    Bilingual Customer Service Representative (French & English) – Stable & Supportive Work EnvironmentAre you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking a Bilingual Customer Service Representative (French & English) to join their team. This is an excellent opportunity...

  • Bilingual Customer Service Representative

    4 weeks ago

    Burlington, Ontario, Canada Bilingual Source Full time

    Bilingual Customer Service Representative (French & English) – Stable & Supportive Work Environment Are you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking a Bilingual Customer Service Representative (French & English) to join their team. This is an excellent opportunity...

  • Bilingual Customer Service Representative

    4 weeks ago

    Burlington, Ontario, Canada Bilingual Source Full time

    Bilingual Customer Service Representative (French & English) – Stable & Supportive Work Environment Are you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking a Bilingual Customer Service Representative (French & English) to join their team. This is an excellent opportunity...

  • Bilingual Customer Service Representative

    3 weeks ago

    Burlington, Ontario, Canada Bilingual Source Full time

    Bilingual Customer Service Representative (French & English) – Stable & Supportive Work EnvironmentAre you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking a Bilingual Customer Service Representative (French & English) to join their team. This is an excellent opportunity...

  • Bilingual Customer Service Representative

    4 weeks ago

    Burlington, ON, Canada Bilingual Source Full time

    Bilingual Customer Service Representative (French & English) – Stable & Supportive Work Environment Are you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking a Bilingual Customer Service Representative (French & English) to join their team. This is an excellent...

  • Bilingual Customer Service Representative

    4 weeks ago

    Burlington, ON, Canada Bilingual Source Full time

    Bilingual Customer Service Representative (French & English) – Stable & Supportive Work Environment Are you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking a Bilingual Customer Service Representative (French & English) to join their team. This is an excellent...

  • Bilingual Customer Service Associate

    4 weeks ago

    Burlington, Ontario, Canada Bilingual Source Full time

    Bilingual Customer Service Representative (French & English) – Stable & Supportive Work Environment Are you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking a Bilingual Customer Service Representative (French & English) to join their team. Serve as the first point of...

  • Bilingual Customer Service Associate

    2 weeks ago

    Burlington, Ontario, Canada Bilingual Source Full time

    Bilingual Customer Service Representative (French & English) – Stable & Supportive Work Environment Are you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking a Bilingual Customer Service Representative (French & English) to join their team. Serve as the first point of...

  • Bilingual Customer Service Representative

    4 weeks ago

    Burlington, Ontario, A9A, Halton, Canada Bilingual Source Full time

    Bilingual Customer Service Representative (French & English) – Stable & Supportive Work EnvironmentAre you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking a Bilingual Customer Service Representative (French & English) to join their team. This is an excellent opportunity...

  • Remote - Bilingual Customer Service Representative

    1 week ago

    Burlington, Canada Thermo Fisher Scientific Full time

    **Bilingual Customer Service Representative - Remote (English and French)** **This is a 100% remote position and requires applicants to be Bilingual (fluent in English and French)** **How will you make an impact?** When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer,...

  • Bilingual Customer Service Associate

    4 weeks ago

    Burlington, ON, Canada Bilingual Source Full time

    Bilingual Customer Service Representative (French & English) – Stable & Supportive Work Environment Are you looking for a steady and rewarding career in customer service? Our client, a well-established and respected organization, is seeking a Bilingual Customer Service Representative (French & English) to join their team. Serve as the first point of...

  • Bilingual Customer Service Representative

    2 weeks ago

    Burlington, Canada WS Audiology EMEA, LATAM & Canada Full time

    _At WSAudiology, we pride ourselves on being the pioneers of innovative solutions within the hearing care industry, who have a shared passion for positive impact on our client’s hearing journey, and always go above and beyond as a team!_ Join our **Customer Service** team! Now hiring a **Bilingual Customer Service Representative**. This role is a...

  • Bilingual Customer Service Representative

    2 weeks ago

    Burlington, Canada WS Audiology Canada Full time

    _At WSAudiology, we pride ourselves on being the pioneers of innovative solutions within the hearing care industry, who have a shared passion for positive impact on our client’s hearing journey, and always go above and beyond as a team!_ Join our **Customer Service** team! Now hiring a **Bilingual Customer Service Representative** for our **Head Office**...

  • Bilingual Customer Service

    2 weeks ago

    Burlington, Canada Karndean Designflooring Full time

    Title: Bilingual Customer Service Representative (French Speaking) Location: Burlington Ontario Exempt: Full Time M-F 8:00-5:00 Pay: $45,000- 55,000 Canadian Dollar Benefits: Full Benefits Position: In office Karndean Designflooring Canada is seeking to hire a Bilingual Customer Service Representative to work from our headquarters in...