Applications Team Lead

6 days ago

Cambridge, Canada ATS Corporation Full time

The world isn’t standing still, and neither is **ATS Life Sciences** - We don’t follow the trends. We set them

Are you interested in being part of a team that makes a difference? Join our growing **ATS Life Sciences Systems** team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters - we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.

The Applications Engineering Team Lead - Service leads a team of Applications Engineers and is responsible for proposing solutions, costing, and developing service proposals for Life Science Systems’ automation customers in the Life Sciences industry. The role requires a highly motivated, customer-oriented individual with strong problem-solving capabilities, co-ordination skills, and general business aptitude alongside technical knowledge of complex high speed automation equipment. The Applications Engineering Team Lead - Service will execute all activities in alignment with the Global After-Sales and Service strategy.

Responsibilities include:

- Proposal generation and sales pursuits:

- Analyze and verify customers’ requirements and needs, then work with ATS Subject Matter Experts to develop cost and price models for proposed solutions, create initial work plan and project schedule, and draft proposals with keen attention to detail
- Present solutions, costing, and pricing to management for approvals
- Present to customer in partnership with the customer’s account manager
- Follow opportunities through the sales process and keep records of customer interactions using a Customer Relationship Management system (SalesForce)
- Facilitate meetings to converge on solutions and work plans
- Collaborate with other ATS divisions worldwide to leverage regional resources
- Communicate concepts and proposed solutions through diagrams, flowcharts, presentations, and technical writing
- Support the transfer of responsibility from Applications to Operations for won opportunities.
- Team Leadership:

- Manage & coach Junior & Intermediate Applications Engineering Specialists, assist them in formulating optimal technical & commercial solutions and review their work for accuracy
- Ensure team is effectively using our Customer Relationship Management (CRM) software and other available technologies to manage customer relationships and opportunities.
- Support daily KPI meetings with customer-facing team. And regular team meetings.
- Mentor team members using the performance management process to improve team performance and help employees succeed.
- Business Development:

- Effectively articulate the value proposition of ATS Services to colleagues and customers,
- Support Account Management with customer visits and presentations as required.
- Promote aftermarket service offerings and spare parts packages throughout the CAPEX sales cycle, during the equipment build cycle, and throughout the life of the equipment.
- Customer Relationship Management:

- Listen to and document customer feedback for distribution to internal stakeholders.
- Maintain regular contact with key customer representatives to develop long-term customer relationships.
- Continuous Improvement:
**Qualifications**:
Education

A post-secondary diploma or degree in mechanical/systems/electrical engineering or equivalent. MBA or additional business education is a plus.

**Skills**:
Strong verbal/written communication skills in English. Knowledge of computer programs such as Salesforce, JD Edwards, Excel, Word, PowerPoint, SharePoint, Outlook, and Windows.

Experience
- If you're excited about this role, but do not meet all the qualifications listed above, you are still encouraged to apply_

Why YOU should join our **ATS Life Sciences Systems** team:
**We value our PEOPLE** - The foundation of a great company is having the best team which is why we continuously work to develop, engage, empower and energize our people. The best people want to work with the best team - the best teams are diverse and inclusive teams.

**What we do MATTERS** - our Life Sciences projects contribute to improving the lives of people around the world ATS has made a commitment to be carbon neutral by 2030

**INNOVATION and PROBLEM SOLVING is at our core -** Our pursuit of continuous improvement in everything we do. Our focus is on building diverse teams, stimulating innovation by challenging conventional thinking, encouraging fresh ideas and promoting creative problem-solving

**We prioritize internal GROWTH & DEVELOPMENT** - ATS offers endless opportunities for pr

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