Patient Care Coordinator
3 weeks ago
**About us**:
W Dental is conveniently located in the Woodwards Building in historic Gastown We are dedicated to providing top-quality dental care to our patients. With a commitment to oral health and overall well-being, our experienced team of dental professionals offers a wide range of services, including general dentistry, cosmetic procedures, and orthodontics.
Our mission is to create beautiful, healthy smiles while ensuring a comfortable and positive experience for every patient who walks through our doors. We pride ourselves on using the latest dental technologies and techniques to deliver the best possible care.
W Dental, Vancouver Dentist (w-dental.ca)
**Schedule**:Monday to Thursday 8am to 5pm. No Friday's, evenings or weekends
**Benefits of Joining Our Team**:
- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
- Employee and Family Assistance Program (EFAP) connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients
The wage range is from $20.00 to $32.00 per hour depending on experience. Hourly wage is based on work experience and will be discussed during the interview process.
**Responsibilities**:
- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
- Effectively manage the recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts
- Demonstrate active listening and empathy to patients using effective communication skills
**About You**:
- Minimum 2-3 years of Dental Administration experience
- Clinical background is considered an asset
- Experience with Tracker software is an asset
- Strong communication and interpersonal skills are required to build professional relationships with patients
- Reliable team player
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