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Underwriting Associate Supervisor

4 months ago

Montréal, Canada Zurich Insurance Full time

The Opportunity- Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.- If you have experience in insurance managing people and are looking for a new challenge, we would love to hear from you.- Zurich Canada is currently looking for an Underwriting Associate Supervisor to lead a team of operations support staff.- Reporting to the Underwriting Account Services Manager, you will lead, motivate and develop operations support staff, supporting one or more business units in a processing location and delivering excellent service.- This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.- What You Will Do- Core- Ensure data quality, accuracy, and data completeness for files.
- Ensure that process breakdowns between UA/UW/ISS are addressed and facilitate resolutions.
- Work with teams to ensure that the workflow and workbook are delivered according to SLAs.
- Execute established workflow/processes of a functional area or accountability.
- Ensure that the volume of work produced by the unit meets or exceeds the product/service standards and quality standards.
- Contribute as a player-coach to facilitate a) robust understanding of workflow processes and b) support peak time demands, c) help with effective coaching on complex cases,
- Collaborate with UWs to ensure smooth process flows and engage with UWs and UAs to build strong working partnership
- Ancillary- Make recommendations on improving operational processes of the respective functional area of responsibility in line with appropriate stakeholders and managers.
- Check and report, as required, actual against scheduled production and production quality.
- Identify training needs of team with manager
- Schedule and organize personnel to accommodate workflow. Alter schedules to meet unforeseen conditions.
- Support performance evaluations and coach/counsel others.
- Anticipate the needs of customers and plan to meet them individually or through others.
- Network with other teams to ensure comprehensive solutions to customer needs.
- Identify, recommend and implement solutions to immediate problems.
- Recommend process improvements in line with E2E workflow.
- Ensure that appropriate documentation, implementation and communication of established policy, procedures and operating standards is completed f or area of responsibility.
- Regularly monitor and evaluate activities. Participate in or lead risk assessment for the area of responsibility and escalate potential issues to higher management.
- Job Qualifications - What you bring to the table- Required:
- Bachelors Degree and 3 or more years of experience in the Operations or Underwriting area
- OR- High School Diploma or Equivalent and 5 or more years of experience in the Operations or Underwriting area
- Preferred:
- People management experience
- Familiarity with production/metrics performance environment
- Experience preparing and managing operational budgets
- Insurance certifications or insurance coursework
- Our Culture- At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DEIB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
- We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
- We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
- We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
- We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
- We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
- We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
- We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employ