Team Lead

2 weeks ago


Montréal, Canada Logient Full time

Logient est à la recherche d'un* Team Lead - Configuration des équipement TI* pour l'un de nos clients oeuvrant dans le secteur du commerce aux détails.

**Objectif du poste**

Se rapportant au Directeur, Centre de services, le chef d’équipe a la responsabilité d’assurer le suivi des opérations de configuration des équipements TI. Il supervise une équipe de techniciens et doit s’assurer que les demandes TI sont traitées dans les délais requis.

**Responsabilités principales**
- S’assurer du respect de la planification et superviser les opérations quotidiennes de l’équipe;
- Agir en tant que support auprès de l’équipe;
- S’assurer de la prise en charge des demandes et d’un délai de traitement selon les requis;
- Fournir un service continu en s’assurant de la disponibilité des ressources techniques (calendrier de support / congés);
- Effectuer la configuration des équipements TI;
- S’assurer de la standardisation et de la bonne utilisation des procédures internes;
- Proposer de nouvelles procédures de travail afin d’améliorer le service;
- S’assurer de la formation des techniciens et de la mise à jour régulière des compétences de l’ensemble de l’équipe;
- Faire un suivi de la performance de son département auprès de la direction;
- Agir comme interlocuteur privilégié auprès des différents départements de l’organisation;
- Travailler avec les équipes TI pour définir et tester de nouvelles procédures de configuration des équipements;
- Faire des recommandations à la direction quant à l’évolution des besoins en ressources humaines dans son département (embauche, développement, etc.);
- Supporter le Gestionnaire dans les évaluations annuelles des membres de l’équipe.

**Exigences du poste**
- Diplôme d’études collégiales en administration ou dans un domaine connexe;
- Expérience de deux (2) années en supervision d’équipe ou avoir démontré du leadership au sein d’une équipe;
- Capacité à coordonner le travail et à mobiliser une équipe;
- Habileté à gérer son temps et ses priorités;
- Capacité à effectuer et gérer plusieurs tâches et projets en même temps;
- Bonnes compétences en communication et en relations interpersonnelles;
- Le poste est localisé à notre centre de distribution dans un environnement hautement dynamique, changeant et à volume élevé;
- Bonne connaissance des outils de bureautique;
- Bilinguisme (français et anglais).

Type d'emploi : Temps Plein


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