Host/reservationist

**About us**

**About Us**:
We are the proud owners of the highly acclaimed Amano Trattoria and Bar Notte in Toronto. As hands-on operators with a track record of success, we're excited to announce our latest venture: The Berczy Tavern. Positioned in the heart of Old Town Toronto at Church and Front Streets, The Berczy is set to redefine the casual fine dining experience, blending contemporary Canadian/American cuisine with Mediterranean influences. With plans for a comprehensive cocktail program, extensive wine list, and a vibrant piano bar, The Berczy is poised for a grand opening in June and aims to become a cornerstone in Toronto's dining scene.Our success lies in the passion and dedication of our team members. We believe in attracting and nurturing talented professionals who share our commitment to delivering exceptional experiences for our guests. As part of the Amano Trattoria family, you will have the opportunity to grow and thrive in a supportive and vibrant environment, where the pursuit of excellence is not only encouraged but celebrated.

Our work environment includes:

- Food provided
- Lively atmosphere
- On-the-job training

**Key Responsibilities**:

- Greet and welcome guests with warmth and professionalism, ensuring a seamless and enjoyable experience from arrival to departure.
- Manage reservations, large group bookings and table assignments using our reservation software, maximizing seating capacity and optimizing revenue generation.
- Coordinate with the management team to facilitate group bookings and special event arrangements.
- Respond to guest inquiries and special requests in a timely and efficient manner, always seeking to exceed their expectations.
- Maintain an in-depth knowledge of our menu offerings and be able to provide recommendations or accommodate dietary restrictions.
- Ensure the front-of-house area is well-organized and inviting, including menu organization, cleanliness, and ambiance.
- Collaborate with the management team to develop and implement strategies that enhance guest satisfaction and drive repeat business.
- Communicate effectively with the kitchen and service staff to ensure a smooth dining experience for our guests.
- Maintain guest confidentiality and adhere to all data privacy regulations.

**Requirements**:

- Minimum of 1 year of experience in a host or reservationist role, preferably within a premium restaurant setting.
- Excellent communication, interpersonal, and customer service skills.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Proficiency in reservation management software and basic computer skills.
- A passion for the restaurant industry and a commitment to delivering exceptional guest experiences.
- A professional, polished appearance, and demeanor.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Knowledge of modern dining culture is a plus.

Join our team and become an integral part of a truly exceptional dining experience. If you meet the above qualifications and are excited about the opportunity to contribute to our success, please submit your resume and a brief cover letter. We look forward to meeting you

Pay: From $16.55 per hour

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Toronto, ON M5E 1M2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-06-17