User Services Assistant

6 months ago

Ottawa, Canada Carleton University Full time

**Duties and Responsibilities**:
Reporting to the Head of Access Services and under the general direction of the Access Services Librarian, the incumbent is responsible for providing library services to the Carleton community, which includes external partners, and outside borrowers, on a scheduled basis at the service desks, in the library and in the virtual environment during daytime, evening or weekend hours. User Services staff are primarily responsible for the operation of fulfillment and resource requests from the Carleton collection and other libraries in the OCUL consortium, provide efficient operation of the “Scan on Demand” service, maintenance of the physical collection as well as library building and facilities. The incumbent acts as a back-up for other user services team members during busy periods and absences. Performs other related duties as required.

**Qualifications**:
**The incumbent must possess the following qualifications**:

- Excellent public service skills to be able to communicate well and to deal efficiently and effectively with people, including those angry and frustrated, in a diplomatic, tactful and persuasive manner.
- Strong commitment to service.
- Thorough knowledge of Library regulations, procedures, and services, as well as general knowledge of University structure.
- Ability to conduct investigative work, pay strict attention to detail and maintain careful records.
- Ability to work as a team member, to manage time efficiently, organize work effectively, to communicate well and to deal tactfully, efficiently and effectively with people.
- Able to cope with high volume workload and meet deadlines with accuracy and efficiency.
- Ability to meet the physical demands of this position, which includes a mix of sitting, standing, walking, reaching, and lifting/pushing circulated library materials.
- Comfortable with ensuring adherence to rules, regulations and policies.
- Good working knowledge of the library services platform/discovery layer tool and a thorough understanding of the Library of Congress call number format and the CODOC catalogue system.

**Education and Experience**:
**The above is normally acquired through the completion of**:

- Two-year Library and Information Technician Diploma from a recognized college.
- University degree is considered an asset.
- Three years of relevant library experience with cataloguing techniques, use of spreadsheets and databases, customer service, and supervising part-time staff.

**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.

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