Junior Specialist IT Network

3 weeks ago

Laval, Canada Couche-Tard Full time

**JOIN OUR TEAM**

Maybe you’ve stopped by for a coffee, fueled up your car or grabbed something to eat on the go. Then you know what Couche-Tard is all about. Our mission is simple: to make our customers' lives a little easier every day. We’ve grown into a successful global company with over 15,000 stores in 26 countries, serving more than 6 million customers each day. In all, we have more than 120,000 people working at our stores and support offices.

**Junior Specialist IT Network**
- ** Departement**: IT
- ** Place**:Laval** (4204 boul. Industriel)
- ** Type of Employment**: Permanent
- ** Hybridmode**: 3 days from the office and 2 days remotely

supporting users in all IT Network related issues, taking responsibility for them, and finding solutions in cooperation with other departments and vendors.

**WHAT YOU’LL DO**

Here are just a few ways that you’ll help make journeys better:

- Support users all over the world in solving network operation’s issues
- Analyze and document reported issues and outages - determine severity and impact of reported issues, and begin incident management process
- Deliver high levels of customer service and ensure compliance with Service Level Agreements (SLAs)
- Proactive monitoring of network infrastructure
- Create and maintain documentation in the Service Management tool
- Document solutions into Knowledge Base articles to improve service delivery and quality
- Use of Remote support and desktop sharing technologies
- Connectivity, network support and troubleshooting in a complex, multi-site LAN/WAN environment
- Be a part of 24/7 service

**WHAT YOU’LL NEED**

We want you to join our team Here’s what we’re looking for:

- Fluent English, verbal and written is required/ Fluent French verbal and written is required ;
- Minimum 3rd year of Telecommunication/Computer Science academic studies (preferred computer networking profile)
- Experience at IT support position
- Comprehensive understanding of IT technology with a focus on IP networks
- Ability to work on Shifts Schedule 24/7
- Open and communicative personality
- Python, Andible automation skill will be additional benefit

**WHY WORK WITH US**

Our store and office employment opportunities offer you quick career growth with an international company, plus a dynamic work environment that puts people first. Wherever you are in your journey, we have a place for you. Here’s some of the exciting perks we offer:

- Complete benefits packages (medical and dental);
- Possibility of enrolling in a pension plan with employer contributions or a stock purchase plan;
- Employee discounts in stores and with multiple of our partners;
- Paid time off plan including vacation, sick days and personal days;
- Work in a collaborative, dynamic and high performing team;
- Learning opportunities to develop new skills and to evolve professionally in a fast-growing company;
- Work in hybrid mode.

**We thank all applicants for their interest in this position; only those selected will be contacted**.**

LI-GO1 #LI-Hybrid

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