Parts Manager

5 days ago

Dundas, Canada OX Fleet Care Full time

**Ox Fleet Care** is in immediate need of an experienced and skilled **PARTS MANAGER. **This team leader plays a crucial role in the efficient operations, responsible for overseeing the procurement, inventory management, and distribution of parts; ensuring that customers have the necessary components to complete repairs and maintenance promptly.

Do you collaborate well with colleagues, direct reports and vendors alike? Are you talented at coordinating and managing details to optimize process, minimizing downtime, and delivering excellent service to customers while effectively managing costs and maximizing profitability?

The Parts Manager will represent the core values of Bartels Group Inc. demonstrating the highest standard of courtesy and respect in their dealings with employees, customers, and internal/external stakeholders.

**Job Details**:
**Status**: Full-Time, Permanent, on location
**Schedule**: Monday - Friday
**Working Conditions**: Garage environment, team leadership & collaboration
- lead, manage, and held accountable for the parts department
- Provide oversight for all ordering, receiving, and storing of incoming and outgoing parts
- Collaborate with key business stakeholders to anticipate parts needs to ensure a timely turnaround.
- Create customer estimates for internal and external customers.
- Answer internal and external inquiries regarding new products and price discrepancies
- Assist in the sale of parts to new and existing customers which includes regular follow-up
- Work with Finance and Management to establish pricing parameters in each customer category that generate sufficient margin while maintaining customer loyalty.
- Manage part technicians, providing leadership, training, and guidance.
- Ensure team maintains accurate inventory records and monitor stock levels to meet demands.
- Ensure weekly and monthly cycle counts are performed accurately and make inventory and bin adjustments as required.
- Monitors controllable expenses for the department including but not limited to: Inventory loss/gain, parts freight, parts supplies, and warranty write-offs etc. are maintained to established budget.
- Handle warranty claims and returns in compliance with manufacturer policies.
- Negotiate pricing and manage vendor relationships to optimize procurement costs.
- Assist in locating parts and other materials for a large diverse fleet of vehicles and ensure timely delivery to reduce downtime
- Continuously seek opportunities to improve parts procurement processes and cost-effectiveness
- Handle customer expectations in a professional manner, anticipating and addressing their needs.
- Participate as a member of the management team in weekly department meetings.
- Develop and implement short, medium, and long-term goals for the department, which will ensure that the company achieves its commitment to customer satisfaction.
- Ability to build and maintain lasting relationships with customers, prospects, and vendors
- Other duties as assigned.

**Qualifications & Experience**:

- Minimum of 5 years of experience in the heavy-duty truck and trailer industry or similar industry preferred.
- Parts Counter or Parts Sales experience preferred
- Experience with the importation and exportation of parts and goods into and out of Canada is considered an asset.
- Strong computer skills including expertise using Microsoft Office, (including Excel, Word, Outlook, Visio, and PowerPoint)
- Post-Secondary Education (Diploma/Degree) in Business. Equivalencies will be considered
- Exceptional client/customer focus
- Highly organized and enhanced attention to detail
- Problem solver, action oriented, and strategic thinker
- Solid written and verbal communication skills
- Strong business acumen

**ARE YOU INTERESTED IN JOINING OUR TEAM?**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Team management: 3 years (preferred)
- heavy equipment parts: 3 years (preferred)
- parts sales: 2 years (required)

Work Location: In person

Application deadline: 2024-04-07

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