Virtual Monitoring Officer

**Virtual Monitoring Technician**

We are an upcoming and fast growing UL certified Virtual Monitoring Station and we are looking to fill full time Virtual Monitoring Technician positions.

**Position Summary**
- The agent must observe and respond to Video Verified information being monitored from the client’s security system.

**Essential Responsibilities**
- Dispatch audio/access signals to establish emergency/required by client.
- Document the alarms and solutions (steps taken) for documentation.
- Dispatch calls to proper emergency contacts (911 clients requested emergency contact).
- Periodically verify VMS equipment and notify management of any issues, concerns with equipment.
- Other affiliated duties related to the position or upon immediate request from management.

**Qualifications**:

- Flexible to work rotating shifts when necessary (morning, afternoon. Evening, overnight, weekend and/or statutory holiday shifts)
- A strong work ethic that demonstrates respect, integrity and responsibility.
- The ability to think quickly and act rationally in stressful situations.
- Fluent in English, written and spoken. Multilingual would be an asset but not needed.
- Must have excellent communication skills as well as professional phone manner.
- Excellent customer service skills required with the ability to resolve conflict and problems. Be able to manage difficult customer situations.
- Self-motivation and time management skills.
- Ability to operate individually as well as in a team.
- Ability to operate security equipment’s/systems, camera recording systems, computers.
- Must be punctual.

If you are interested in joining a dynamic and growing company, please send your resume.

**Please include all hobbies and interests.**

**Required education**:
High school or equivalent

Ontario Security Certification/License would be an asset but not needed

Job Location:

- Markham ON

**Salary**: $35,000.00-$40,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: In person