Program Analyst

2 weeks ago

Toronto, Canada Ministry of Children, Community and Social Services Full time

Do you have proven experience developing and delivering adult education? Are you knowledgeable of the developmental services in Ontario, and the issues facing individuals with developmental disabilities? If so, consider this unique opportunity to deliver training to staff supporting disability services across the province.

**Division**
The Community Service Division strengthens Ontario's communities and enhances the quality of life for a variety of vulnerable adults and their families by leading the transformation, development and prudent stewardship of programs, policies and services. Working with accountable transfer payment partners, the division's programs support people with developmental disabilities, women experiencing violence, people who are deaf-blind, people with hearing loss, Indigenous people and people impacted by human trafficking. Collaboration with other divisions and Ministries helps integrate programs and services across systems both to ease people's major life transitions and better meet the full range of needs for these diverse populations.

**The Branch**
The focus of the Developmental and Supportive Services Branch (DSSB) is providing a province-wide, continuous improvement lens to program and service delivery, and managing the division's residential and directly funded programs for Developmental Services. The branch provides inter-divisional guidance on common practices and structures for business analysis and process design, lead service delivery contracting and management and advise on a holistic picture of the service delivery value chain, including providing a systemic lens to service and program design.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
**OPS Anti-Racism Policy** and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
**Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: In this role, you will:

- Provide program and project leadership for the design, development, delivery and evaluation of the Assessor Training and Quality Assurance Program
- Design, develop and coordinate the dissemination of training program communication materials and products for distribution to assessors and their managers
- Provide assessors and their managers with feedback and results of the quality assurance processes
- Identify and makes recommendations concerning staff requirements for the upgrading of skills and performance

**How do I qualify?**:
**Specialized Adult Education and Training Knowledge**:

- You have specialized expertise in the theory and principles of adult education and knowledge transfer, and knowledge of training and quality assurance program development and instructional techniques to develop and deliver the Assessor Training and Quality Assurance Program (e.g. Certification in American Association on Intellectual and Developmental Disability)
- You demonstrate knowledge of training program design principles, methods and techniques to design and develop training program curricula, reference materials, tools and presentations

**Relationship Management Skills**:

- You have partnership building, influencing and consensus building skills to develop effective linkages with ministry management and staff to ensure consistency in the delivery of training programs
- You demonstrate interpersonal and team-building skills to participate as a member of training teams to teach and implement curricula designed by others
- You can coordinate and consult with team members to ensure consistency in training and assessment interviews
- You have project management knowledge and skills to effectively lead training program project initiatives

**Knowledge of Developmental Services System**:

- You have an understanding of the community-based developmental services system in Ontario
- You demonstrate knowledge of strategic issues, research, economic, cultural and demographic trends facing services for people with developmental disabilities and the context of current government policies and programs

**Quality Assurance and Evaluation**:

- You have knowledge of evaluation principles and methods to lead and conduct evaluation of the Assessor Training and Quality Assurance Program
- You have the ability to use computerized data tracking systems to track results of the Assessor Training and Quality Assurance Program

**Communication and Presentation Skills**:

- You have presentation and facilitation

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