Internal Technology Supervisor

2 weeks ago

Regina, Canada Access Communications Co-operative Ltd Full time

Location:
**Regina**
- Department:
**Technology**
- Employment Type:
**Full time**

**Description**:

- Access is a fast-paced dynamic organization, with a team-oriented work environment. As one of Saskatchewan’s Top Employers and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package._

**We have an exciting opportunity for an Internal Technology Supervisor in Regina, SK.**

**Position profile**:
The Internal Technology Supervisor reports directly to the Manager of Network Services and plays a pivotal role in ensuring seamless delivery of internal technology hardware and software crucial for corporate operations.

**Main responsibilities include**:

- Supervise and guide the department staff, ensuring optimal performance. Provide training and coaching as necessary to ensure staff are motivated and productive.
- Responsible for providing direct, hands-on technical support and demonstrating practical knowledge in troubleshooting and resolving hardware and software issues as part of the daily operations.
- Stay updated with technological advancements to recommend and implement new solutions that cater to the IT needs of the business.
- Oversee user support and helpdesk operations, ensuring that technology-related issues are resolved promptly and effectively.
- Supervise the allocation and maintenance of essential hardware (laptops, mobile devices, etc.), ensuring proper distribution and tracking within the organization.
- Foster and maintain relationships with third-party vendors.
- Assist in developing and executing disaster recovery procedures and ensure consistent data backups for internal technology.
- Champion security awareness and actively manage internal IT risks, emphasizing cyber-security controls while maintaining compliance with industry regulations.

**What We Want from You**:

- **Functional and Technical Competence**: Solid knowledge and skills related to corporate IT, including familiarity with the organization's technology stack.
- Experience with web-based services and technologies (video conferencing, collaboration, software integrations, etc.)
- **Customer Focus**: A commitment to understanding and meeting the needs of both internal and external customers.
- **Project Management**: Strong multitasking and decision-making skills in a dynamic environment.
- **Change Management**: Ability to support and drive effective change management initiatives.
- **Presentation Skills**: Ability to convey technical ideas to diverse audiences.
- **Team Development**: A hands-on approach to guiding employees, emphasizing training, development, and coaching.
- **Composure**: Remains calm under pressure, especially during unexpected challenges.

**Qualifications**:

- Bachelor's degree in computer science or a related field; or a mix of technical training and relevant work experience.
- Three to five years' experience in a supervisory role, with a total of seven years in technology implementation and service support.
- Experience in the communications industry is a plus.

**The Benefits?**
- Great Salary
- Outstanding Benefits Package, including Health, Dental and Vision.
- Amazing staff discounts on all services.
- Company matched Pension plan.
- Ongoing training and development opportunities
- Volunteer Opportunities We do good things in the community, and everyone here is a part of that.

**About Access**:
Access Communications is a 100% Saskatchewan-owned non-profit co-operative that is committed to providing exceptional communications and entertainment services. But we're also committed to being a part of the communities we live in, reinvesting 100% of our earnings into the communities we serve.

Access Communications is proud to work with the people of Saskatchewan to make great things happen in our communities. Our commitment to the communities we serve goes far beyond a service provider-customer relationship. We work, play and give where we live. It's what a good neighbour does.
- Access Communications is committed to Employment Equity_
- through the development of a work force which reflects the communities we serve._

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