Registration Officer
2 weeks ago
**About Olds College**
At Olds College we value our people and are committed to providing a supportive and rewarding work environment. Olds College provides a quality education in an environment that is designed to promote academic excellence and student success. There are many reasons to join Olds College and build a meaningful career in a community that is innovative, diverse and welcoming.
**The Opportunity**
**Key Job Functions**:
- Process student registrations including adds, drops and withdrawals from courses and programs.
- Ensure accurate input and maintenance of all registration data for internal reporting, government reporting, and other external reporting purposes.
- Track various reports on a daily, weekly and monthly basis to monitor registration data.
- Monitor grades, including grade audits, verifications, incomplete grades, and report any anomalies to appropriate departments/users.
- myOldsCollege web portal support, including assisting students with reading financials.
- Access and maintain confidential student files and materials.
- Provide and verify information requested by the college community, students, and external stakeholders in accordance with the confidentiality policies and applicable
- privacy legislation.
- Withhold registration, transcript requests, and release of all other academic records until holds are lifted.
- Prepare nd reconciles daily Cashier sessions.
- Synthesize a large amount of information about college programs and processes and communicate this knowledge accurately to prospective and ongoing students.
- Process transcript requests by responding to inquiries, and transcript information exchanges between Alberta institutions in a timely manner.
- Understand, follow, and effectively communicate policies and procedures to students, such as fee payment deadlines and other important dates. Determine when student
- issues should be escalated.
- Accountable for managing registration deposits.
- Monitor and update all financial holds, including housing, tuition, and library.
- Administers refunds on student’s behalf.
***Qualifications**:
- A minimum education of a two (2) year diploma with related work experience in a customer service focused position.
- Experience in a post-secondary environment would be an asset.
- Demonstrated ability to use technology including Microsoft Office, Student Information Systems and the web. A willingness to learn and/or maintain a current knowledge of
- relevant technology is required. Experience with BANNER would be considered an asset.
- Demonstrated ability to manage and prioritize a high volume of work while maintaining a customer focus is required.
- Ability to work independently and as part of a team.
- Strong organization and time management skills.
- Must be able to process and compile information with a strong degree of accuracy.
- Working knowledge of FOIP legislation.
- Presents a positive, professional image and possesses strong interpersonal, customer
- service and communication skills.
- Manage financial transactions with a high level of internal controls ensuring accuracy.
**Conditions of Employment**:
This position will be required to work some evenings and/or weekends.
Current Criminal Reference check that is free of any offences.
Must respect and actively promote occupational health and safety policies.
**We thank all individuals for their interest in Olds College, only those selected for interviews will be contacted.
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