Emergency Assistance Specialist

5 days ago


Toronto, Canada Zurich Insurance Full time

Job Summary- To resolve complex policy service requests from internal and external customers to ensure company strategies related to products and underwriting philosophies are communicated and supported effectively.- Job Qualifications- Required:
- High School Diploma or 3 or more years of experience in the Travel Medical Emergency Case Management Area
- Experience in management of out-patient and in-patient travel medical insurance cases
- Experience arranging repatriation and evacuation Or
- Zurich Certified Insurance Apprentice including an Associate degree with 1 or more years of experience in the Travel Medic al Emergency Case Management Area
- Experience in management of out-patient and in-patient travel medical insurance cases
- Experience arranging repatriation and evacuation- Strong verbal and communication skills in two or more languages
- Experience with Corporate Services, such as Business Travel Accident
- Knowledge of concierge services and arrangements
- Detail oriented
- Ability to multi-task
- Job Accountabilities - Key Accountabilities- Under limited supervision, lead projects and participate in work rotation assignments, technical specialist roles or special projects under temporary assignment status.
- Assist junior level employees.
- Review complex problems and communicate with appropriate personnel to obtain information and resolve issues.
- Analyze, clarify and resolve complex policy and billing related questions or transactions from internal and external customers and manage them to completion.
- Respond to customer inquiries through appropriate mediums.
- Research, analyze and compile statistical data, and prepare reports.
- Continue to build personal skill set by participating in approved in-house or outside insurance or industry related courses and seminars as needed to expand product or system knowledge.
- Understand, support and advocate for the Organization’s overall strategy.
- Model, promote and advocate for the Organization's core values.
- Perform other duties as assigned.



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