Full-time Wholesale Order Desk

3 weeks ago


Edmonton, Canada Italian Centre Shop Full time

**Italian Centre Shop is currently recruiting for a Full-Time Wholesale Order Desk to join our growing team at our Little Italy location (**10878 95 Street**) in Edmonton, AB.**

**Do you have a passion for customer service & great European Food?**

**How you help the team**:

- **Primarily answering the main Italian Centre Shop phone lines during office hours. Taking orders & directing calls.**
- Input all incoming wholesale/restaurant and intercompany orders (Shipping & invoicing in the order of delivery & pick up dates)
- Issues credits
- During slow seasons - calls customers to inform them of new products, new price lists and/or seasonal products arriving (for example truffle season)
- Opens mail and distributed accordingly
- Informing customers of “shorts” if needed
- Continuously manages customer database for accuracy during regular customer interactions or during slow times (updating customer information)
- Processes accounts and all incoming payments
- Opens new customer accounts and sending proper information for new accounts
- Compares statements to invoices - investigating any discrepancies
- Files all copies of invoices received & filing all payments received
- Escalates any unresolved SMS issues to IT Consultant
- Follows all policies and procedures within the department
- Presents and maintains a safe work environment
- Communicates professionally and respectfully with all other departments within the store
- Opens all incoming company mail and distributes daily
- Promotes a positive company image by actively engaging with employees, customers, suppliers, and the community
- Represents ICS both in and out of the store
- Shares their ideas or observations with Manager regarding new items or trends in the market

**Qualifications**:

- High School or GED from an accredited school system or program is preferred.
- A minimum of 1-2 years experience in a wholesale order desk role.

You want to join a positive organization that embraces culture and diversity and allows everyone to be the best version of themselves at work, then visit our **careers site** to learn more about the company and the exciting opportunities available.


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