North American Freight Distribution Analyst

**Shift Details**:
Primarily working Monday to Friday, from 8:30am to 4:30pm.

**Company Summary**:
Farrow is a diversified, family-owned business that facilitates international trade by executing comprehensive customs brokerage and integrated logistics solutions. We provide our clients peace of mind with our customs brokerage, shipping and freight-forwarding capabilities for Canada and the United States.

Farrow Prides itself on providing exceptional customs service with a true focus on trade compliance. It is our passion for personalized care that has led to Farrow being in business for over 100 years and has allowed us to constantly expand with 29 locations across North America and we're still growing We're real people, family-owned and dedicated to our employees with a history of reinvesting in them. This commitment and dedication are why many of our employees have been with us longer than 20 years and why we have been recognized as one of Canada's Best Managed Companies for 10 consecutive years.

Position Summary
The North American Freight Distribution Analyst provides support on cost-effectiveness, industry compliance, business development, customer satisfaction, and working closely with the team to meet the set goals. As the company’s North American Freight Distribution Analyst, you will support RAFX’s transportation strategy. You will also provide support for all transportation management functions to ensure cost control, and information flow and will help develop new transportation initiatives. You will discuss regularly with the cross-functional teams to ensure proposed projects match operational capabilities and oversee the integration of strategic plans. You will oversee the full continuous improvement strategy for the department, while managing carrier relationships both inbound and Outbound, ensuring cost-effectiveness and industry compliance.
Key Responsibilities (Supervisory/Materials/Information)
- Oversight of all Pricing, Integration & Implementation, Operations & Administration.
- Review our current transportation operations to develop and implement processes for efficient and optimized department productivity, product quality, and customer satisfaction to uphold the best services.
- Support all newly acquired clients to manage a smooth operational integration.
- Plan & action rate requests; requests for information (RFI), requests for proposal (RFP), and request for quote (RFQ) to ensure completion.
- Use specific knowledge of the logistics market, trends, and capabilities to identify areas for cost reduction and savings opportunities.
- Manage, visit, and challenge vendors to seek out new ideas ensuring efficient, reliable, and cost-effective relationships.
- Measure adherence of performance to service standards and look for ways to improve customer satisfaction with service offerings.
- Lead process-improvement projects and efforts, and drive cross-functional teams to enhance customer experience. Help guide objective decisions based on the benefit to the entire network and business processes (Visibility, KPI Development, QBR formats).
- Support in identifying and pursuing new business opportunities.
- Develop product roadmap following industry best practices.
- Participate and support all Transportation related projects.

Education and Experience
- High School Diploma required.
- 3+ years of Transportation management experience overseeing commercial carriers and transportation operations.
- Experience with Transportation Management Systems and Fleet Operations is required.
- Experience managing rate negotiations and transport data accuracy is required.

Competencies, Working Skills & Attributes
- Strong understanding of English both reading and writing.
- Tactful and dependable.
- Excellent problem-solving skills.
- Ability to write reports and prepare correspondence.
- Excellent attention to detail; able to work independently as well as part of a team, as needed.
- Strong interpersonal skills; able to tailor communications, both verbal and written.
- Ability to read, analyze and interpret government regulations.

Working Conditions, Mental Effort & Physical Requirements
- Ability to focus on a computer screen and/or written materials for extended periods of time.
- Manual dexterity is required to use a desktop computer.
- Must work under deadlines and related stresses in a timely and efficient manner.