Dipatcher/call Taker

the opportunity

Riide Holdings Inc. has an opportunity in their **riide **division, for an eager **Call Taker** to join the Dispatch Office. This entry-level role is responsible for answering incoming calls and booking taxi services through **riide’s** advanced computer dispatch system.

the details

Status**:Part-Time
- Union **(opportunity to transition too full-time)

Location**:Saskatoon, SK (Onsite)**

Start Date**:Immediate**

Salary**:from $13.00/hour**

Shift(s)**:Must be available to work evenings, overnight (11:30pm-8:00am)**

Reports To**:Dispatch Manager**

the responsibilities

The **Call Taker** is responsible to:

- Support customer service excellence by answering incoming calls with professionalism and efficiency;
- Process requests through the advanced computer dispatch system with accuracy and following internal dispatch protocol;
- Positively interact with the Dispatch Office team;
- Proactively deescalate customer complaints.
- Transfer issues to the Dispatch Manager; and
- Other duties as directed.

the requirements

To be successful as a call taker, you will possess:

- General knowledge of Saskatoon (key landmarks, road names, etc.);
- Strong computer technology skills with the ability to learn new systems quickly;
- Proven customer service skills;
- Fluency in English with excellent verbal and written communication;
- Ability to work as part of a team in an open office concept;
- Self-motivated and able to work independently as required; and
- Reliable transportation to and from work.

the company

Originally established in 1972, Riide Holdings Inc. has evolved and grown from a traditional taxi service to be the leader through a diverse and progressive approach. **riide** is bringing a new system of mobility to Western Canada by giving the public the freedom to choose quality, safe, and inclusive transportation to carry them to their destination. #yourrideyourway #TEAMriide

In addition to **riide**, Riide Holdings Inc. includes Prestige Car Service, Atomic Auto, and Railway Gas & Convenience.