Enterprise Project Manager

6 months ago

Vancouver, Canada Global Relay Full time

**Who we are**:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.

**Your Role**

We are looking for an experienced Enterprise Project Manager to join our growing team. This is a unique opportunity to enjoy challenging work with a great group of passionate professionals in a booming industry.

The Enterprise Project Manager is responsible for the successful onboarding of key customers onto Global Relay services. This role will serve as the main point of contact for the customer and will ensure that onboarding projects are moving forward and that project schedules, issues, and action items are properly tracked.

**Your Job**
- Manage relationships with key customers by being the main point of contact and ensure any requests or issues raised are communicated internally and addressed in a timely manner
- Ensure overall project objective and target dates are clearly understood and communicated to all teams.
- Coordinate with different project teams to ensure that committed deliverables are on track and delivered to the customer on time.
- Run daily status meetings with the project team to provide status updates and ensure issues are raised and given proper visibility.
- Run weekly status meetings with the customer and ensure that each meeting has an agenda with relevant updates and meeting minutes are recorded and sent to the customer and circulated internally.
- Proactively work with the teams to identify priority items and have them addressed in the required timeframe.

**About You**
- Post-secondary education (minimum of an undergraduate degree is preferred).
- Minimum of 3-5 years of project management experience required which must include experience in a customer facing role.
- Experience working with both small, large, and enterprise customers.
- Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle.
- Ability to understand technical as well as business requirements and accurately capture technical notes.
- Demonstrates a history of being able to work effectively with groups with at different levels of technical and process experience.
- Strong written, verbal, and inter-personal communication skills.
- Highly detail oriented.

**Compensation**:
Global Relay advertises the pay range for this role in accordance with the pay transparency laws of the province of British Columbia. In addition to the annual base salary (range listed below), compensation for this role also includes a corporate bonus, extended health benefits, and RRSP Matching, and (for applicable Sales roles) an enticing commission structure.

**British Columbia - Base Salary Range**:

- $65,000—$110,000 CAD

**What you can expect**:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

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