Bar Porter

7 months ago


Ottawa, Canada Hard Rock International (USA), Inc. Full time

Overview:
**Responsibilities**:
PRIMARY RESPONSIBILITIES
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
- Cleans bar area, including bar tops, sinks, glasses, refrigerators, coolers and other bar appliances in accordance with Hard Rock policies.
- Ensures bar is set properly.
- Ensures all soda gun products, fruit garnishes, and mixes meets service standards.
- Stocks assigned bar with product and supplies throughout the shift.
- Prepares all mixes and garnishes.
- Thank guests with genuine appreciation and provide a fond farewell.
- Maintain cleanliness of work areas throughout the shift.
- Notify management of maintenance repair issues relating to the bar and service area.
- Complete any additional reasonable requests by management.
- Demonstrates impeccable product knowledge.
- Answer questions - accurately and politely.
- Direct guests to areas & restrooms.
- Create memorable experiences.
- Entertain guests with AMPLIFIED SERVICE.
- Lives the Brand.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
- Must be at least 18 years of age
- Follows all food safety & sanitation procedures
- Must be Smart Serve certified
- Practicing all general safety standards
- Performing duties which require bending & reaching
- Lifting & transporting up to 25 pounds
- Standing or walking, for up to 8+ hours
- Maintaining a well-groomed appearance (“having a plan”)
- Following all uniform guidelines
- Recycling products, where possible
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests
- Maintaining HRC’s 5 core Values and Mission Statement

SKILLS
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests

PHYSICAL DEMANDS
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Additional Details:

- Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member._
- We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act._


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