Toronto Pearson Airbus Dispatcher

6 months ago

Mississauga, Canada Robert Q Airbus Full time

**Job description**

Robert Q Airbus has been providing ground transportation services to and from Toronto Pearson Airport and Detroit Metro Airport to various locations in Southern Ontario since 1977. Robert Q Airbus' convenient schedule serves all air travelers...all day...every day...365 days a year.

**Dispatcher Job Summary**:
**1 year contract**

A key member of the Operations team, reporting to the Operations Manager, the Dispatcher is the centre of Robert Q’s operations and is responsible for coordinating the movement of Airbus Drivers, vehicles, courier and luggage in an effective and efficient manner. The Dispatcher manages the seamless, safe and enjoyable journey/transportation of our customers 24/7, 365 days per year. The Dispatcher maintains professional, collaborative communication with all airbus departments including: Reservation agents, Drivers, and Management to navigate daily runs, anticipate and trouble shoot problems and to maintain the level of service excellence our clients are accustomed to, aligning with Robert Q Airbus and Travel core values. This position is a remote position in the Toronto Pearson Airport located at the check-in counter at Terminal 1. The Toronto Dispatcher works independently the majority of the time but also collaborates with other Ground Transportation providers at the same location. The Dispatcher will support staff with addressing circumstances that arise while maintaining a positive and collaborative team environment.

**Status**: Permanent Full-Time Varied Shifts, based on operational requirements

**Qualifications**:

- Successful completion of post-secondary school or equivalent education and experience acceptable to Robert Q
- One-year previous work experience in a customer service capacity and two years + of dispatching experience in a comparable role or equivalent acceptable to Robert Q
- Demonstrated customer service experience along with the ability to effectively solve problems
- Positive and empathetic individual who can effectively work within a diverse environment
- Demonstrated experience managing challenging situations and complex problems in a timely, proactive and efficient manner while achieving positive outcomes
- Responsible for taking action and demonstrating initiative
- Accountable for respectful and collaborative conduct
- Sound knowledge of operational requirements and ability to assess and address customer demands
- Exceptional team player who productively liaises with others and generates cooperation
- Proven ability to assess and address customers' needs given their sound customer service experience
- Skilled individual with effective communication and listening abilities
- Sound organizational and time management skills
- Proficient computer skills including: OTMS (internal company program), Outlook and internet navigation or ability to learn
- Demonstrated commitment to Robert Q’s Core Values and Code of Conduct
- Proven attendance and punctuality

**Job Type**: Fixed term contract

**Salary**: $18.50 per hour

Expected hours: 30 - 40 per week

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed

**Experience**:

- dispatching: 1 year (preferred)

Work Location: In person

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