Slot Technician Supervisor-bel

2 months ago

Belleville, Canada Great Canadian Full time

As a **Slot Technician Supervisor **, you’ll help keep the excitement on the gamingfloor by leadingprojects such as theme conversions and slot machinemoves. So this is your time to shine You’ll also be responsible for creating a memorableexperience for our guestsby ensuring our slot technicians are maximizing the uptime of the slot machineswith preventative maintenance and repair.Exercise your guest service skillsin a fast
- paced, fun environment knowing that you are in charge of creatingGreat Experiences and Memoriesfor everyone who walks into Shorelines.

Dutiesand responsibilities for our next Slot Technician Supervisor include:

- Researches PAR sheets, conversions for all new and current games;
- Tracks,implements and updatesall customer/service notifications and monitorsvendors notifications;
- Completesconversion kit requestsand ensure all parts are on-site;
- Tracks lease gamesdown time and monitorsmachine out of service database;
- Verifiespreventative maintenance is being completed on all machines and trackinglog is updated;
- Verifiespost activation checklists are being completedon time and sent to Auditfor tracking;
- Responsible for inventory control and for initiating purchasing requests on behalf of Slots and other specific operations-related areas;
- Ensuresprocedure for unsealed machines is being followed at all times;
- Ensuresprojects are preparedand implemented meeting all timelines and accuracy;
- Keeps Gaming Shift Managers updatedon technical performance/issues;
- MonitorsSlot Technicians schedules;
- Ensuresadherence with all policiesand procedures, including compliance with regulators, licensing laws, healthand safety and other stat
- utory requirements; and

Managesother initiatives as required.
- Post-secondary education in a relevant field;
- Experience in a leadership role;
- Ability to troubleshoot electronic equipment;
- Experience and familiarity with a high-volume, fast paced, shift-work environment;
- Workingknowledge of computersoftware and the abilityto learn new softwareand systems;
- Strong organizational, interpersonal, analytical, communication, customerservice and problem-solving skills;
- Ability to obtain registration as a Category2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario;
- Maintain the highest standard of professionalism, ethics, grooming and attitude towards guests, clients; and A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence.

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