Damage Writer

Avis Budget Group is an action-packed, high-energy workplace where things move forward every day. We are a global leader in the travel services industry operating two of the most recognized brands in the vehicle rental business. We are a customer-led, service-driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized and rewarded for a job well done. If you want to GO somewhere in your career, Avis Budget Group is the place to be.

**Essential Duties and Responsibilities**:
(Includes but not limited to)
- Coordinates automotive damage appraisals and repairs to obtain maximum utilization of the automotive fleet and to prevent operational delays. Uses estimating systems to ensure proper manufacturers’ criteria and company damage repair guidelines.
- Ensures all repairs are properly documented in accordance with company policy (estimates, repair/sell authorization). Makes recommendations on the development and implementation of new policies and procedures.
- Coordinates the repair of damaged vehicles utilizing a network of approved body shop vendors. Manages vendor relationships to ensure that vehicles are repaired in accordance with damage appraisals and to company standards (equipment, insurance, repair procedures, etc.).
- Communicates with operations management in identifying collision damages and the proper reporting of damages.
- Oversees repair part ordering and coordination of part delivery to body shops.
- Partners with Manager, Turnback to ensure that manufacturer inspectors are accurate and consistent in their damage appraisal. Prepares salvage matrix based on established guidelines in determining vehicles non-repairable.
- Inspects all repaired vehicles upon return from repair shop to ensure all work meets company and manufacturer standards.
- Reviews completed damage package for accuracy.
- Ensures invoices are processed in a timely manner.

**Responsibility Scope/Impact**:
This job impacts the operation by ensuring customer and employee satisfaction and effective fleet utilization and incremental revenue generation. This job works within established guidelines and procedures exercising some independent judgment.

**Qualifications**:

- High School Degree plus 2-4 years of college preferred (or equivalent in education, experience or training).
- Minimum of 3-5 years of Damage Writer experience required; preferred in a service-oriented field.
- Effective supervisory, communication, organizational, and creative problem-solving skills.
- Ability to effectively interact with customers and the public.
- Ability to work regular working hours Monday to Friday.
- Valid driver’s license and clean driving record.
- Knowledge of damage appraisal and estimating software.

**We offer a wide range of exciting benefits for full-time employees, including**:

- Medical, Dental, and Vision
- Employee Assistance Program
- Employee discounts
- Training opportunities

**The fine print**:
Avis Budget Group is an equal opportunity employer - M/F/Veterans/Disabled.
This role requires the ability to lift up to 15 pounds, and continuously stand, walk, and enter and exit vehicles. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of Avis Budget Group.

**Job Types**: Full-time, Permanent

Pay: $55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person