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Patient Coordinator

1 month ago

North Bay, Canada dentalcorp Full time

**About us**:
Dawson Dental Centre North Bay is located minutes off Trans-Canada highway 17 on Algonquin Avenue and is accessible from Elmwood Avenue and Greenwood Avenue.
At Dawson Dental, you will be working alongside a talented, driven and dedicated team that works like a family. Dawson Dental strives to provide the highest level of patient care. We ensure that our patients have a very positive memorable experience.
Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.
**Schedule**: Full Time (up to 40hr/week)
**The opportunity**:
**Why Should You Join?**
- **Competitive compensation & benefits**: Our compensation packages are reviewed annually in a comparative study that ensures alignment with industry standards.
- **Established and stable practice**: Our successful practice is a leader in patient care, providing a range of services to a loyal and established patient base.
- **Health & Safety and Compliance**: The practice has a strong health and safety culture, with compliance measures embedded in every aspect of the workplace.
- **Career development**: A career with us ensures you have the support, tools, and encouragement you need to grow and evolve as a professional on your individual career path, including access to industry-leading continuing education through the award-winning DC Institute (dcinstitute.ca)
- **Fast-growing and entrepreneurial environment**: Our practice is innovative, growth-oriented, and patient-focused - a combination that makes for a fast-paced, exciting, entrepreneurial atmosphere.
- **Respect for our people**: The team is built on a culture of respect and positivity, where we celebrate individuality and value each other's unique strengths and contributions.
- **Work-life flexibility**: Everyone has a life outside the practice, and we are committed to helping each team member find a healthy, sustainable balance between home and career.

**Key Competencies**:
**Front Office**
- Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
- Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
- Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
- Effectively manage the recall system and accurately maintain the patient database
- Process referral letters and other patient correspondence upon receipt from the provider
- Manage and file all patient records and charts

**Patient Relationships**
- Establish genuine rapport with patients, welcoming patients warmly and by name
- Establish life-long patient relationships, ensuring retention and loyalty
- Demonstrate active listening and empathy to patients using effective communication skills
- Responsible for the entire patient experience

**Teamwork**
- Attends and actively participates in team meetings
- Contributes to the team by working together as a cohesive unit
- Maintains composure under pressure during times of change

**About You**:

- Minimum 1 year of Administrator experience
- Clinical background considered an asset
- Experience with Dental software

**Total Rewards + Perks**
Team members have access to a range of resources focused on enhancing their personal and professional lives. We provide annual compensation reviews and industry-leading learning and development opportunities. Our team members also enjoy extensive discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; and unlimited access to a variety of discounted entertainment, hotels, products and services. Our Employee and Family Assistance Program (EFAP) connects team members and their families with complimentary, confidential, short-term counseling and advisory services. We are continuously evolving and enhancing the programs to offer our team members exclusive benefits that complement their lifestyle.

**Job Types**: Full-time, Permanent

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