Collection Agent
2 months ago
Job description
- We partner with a variety of key credit grantors in various industry segments including financial institutions, government, telecommunications, utilities, post-secondary educational institutions, commercial, health and insurance._
**If you are experienced in accounts receivables, ARO Inc. has a job for you**
**Responsibilities**
- Utilize our skip tracing tools and databases to locate consumers
- Establish contact with consumers (by telephone) and assist with the resolution of delinquent accounts (outbound and inbound calls)
- Clearly document call results and content of calls
- Manage workloads/lists of consumers who have failed to make payments
- Abide by all Collection Agency Acts and Regulations as legislated in each Province
- Uphold the client (Creditor) work plans and the ARO code of ethics by treating consumers with honesty, dignity, and respect at all times
**Qualifications**:
- Minimum 1 years of 3rd Party Collection experience required
- Customer service, Call Center or Sales experience considered an asset
- Knowledge of CUBS, DRS, Highway software preferred
- Strong Negotiation and Conflict Resolution skills
- Excellent Verbal and Written Communication
- Strong Organizational Skills
- Strong Leadership skills
- Bilingualism considered an asset
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
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