Village Experience Coordinator

5 months ago

Burlington, Canada Schlegel Villages Inc. Full time

The Village at** Tansley Woods **located in **Burlington, Ontario **has an exciting opportunity for a** Village Experience Coordinator-Temporary Full Time **to join their team.

**_ Shift Details:_**_ 75 hours bi-weekly_

**_ How Schlegel Villages supports our Team Members: _**

**_You can be you while being part of our Family_**
- _Competitive salary, and benefits;_
- _Significant opportunities for Growth and Development: Our Leaders come from within;_
- _Ongoing Team Member Appreciation incentives and generous rewards and recognition;_
- _Extended Health Benefits & Retirement Savings;_
- _Individualized Assistance for Team Member Education and Development;_
- _Loans and Scholarships to help our team members realize their greatest potential; _
- _Financial Hardship Support Program: Wilfred Schlegel Hope Fund; _
- _A Unique Family Culture: Every Person in Every Village is a branch of our Family Tree_

**As our Village Experience Coordinator, you will**:
The Village Experience Coordinator organizes necessary logistics within the Village and works with Neighbourhood Teams/Director’s of Lifestyle Options to accommodate resident move ins, internal transfers or other movement within the Village Continuum of living.

They work collaboratively with Maintenance and Environmental to ensure suite preparedness, cleanliness and functionality and service set up is complete. They complete required paperwork through appropriate parties (resident’s, family members, physicians, power of attorney’s etc.).

The Village Experience Coordinator works collaboratively with the Directors of Lifestyle Options to learn details of the resident’s personal profile, preferences, needs, and aspirations to develop a superior member experience. They work with the Village teams to design a New Resident Orientation Plan; to build engaging activities and programs for Neighbours Club Members within the Village and/or greater community.

**To be successful as our Village Experience Coordinator, you will**:

- Possess a university degree, College diploma or equivalent experience.
- Be adept in systems and process thinking to provide excellent customer service.
- Have the ability to work independently, take initiative with little direction and identify opportunities that enhance a new resident/member experience.
- Have proven oral and written communication skills by listening to others and sharing information.
- Be a trusted liaison for Village life for new residents, club members and families during a Villages visits, Village move ins and transitions throughout the continuum.
- Have strong Administrative and Computer Skills.
- Be excited by our objectives, our Village philosophy and the family values that shape all aspects of life in a Schlegel Village.
- Display a caring and respectful attitude toward our residents, families, and team members.
- Understand the physical, mental, and emotional demands of the Village Experience Coordinator role.

**It would be an asset if our Village Experience Coordinator has**:

- Class F drivers license in order to support Neighbours Club initiatives
- At Schlegel Villages we are redefining elder care through _innovation_, _Village design_ and _culture_ change, but we know the key to our Village success, and our residents’ satisfaction, is YOU and our teams._
- We aspire to provide all members of our communities, including team members, with a life enriching experience. We are family owned and operated and we take our mission seriously: “to provide holistic health care in a home environment, located within an internal neighbourhood design that promotes a caring community with emphasis on optimal health and life purpose for each resident”._
- Schlegel Villages is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with the hiring leader._
- Equity, diversity and inclusion are ingrained within the Schlegel Culture, and our Villages are more welcoming, open-hearted and vibrant because of it. Each Village is strengthened by the unique lived experience_**_ _**_of every person connected to it. Everyone is included and respected in their spirituality, cultural diversity and individuality. Regardless of ability, heritage or cultural roots, our people are embraced, just as they are, and we celebrate and support life purpose within the community._

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