Advisor, Plan Operations Learning
13 hours ago
Why you’ll love working here:
- high-performance, people-focused culture- our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves- learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth- membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security- competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support benefits of $2,500 per year, and newly extended maternity/parental leave top of 26 weeks)- optional post-retirement health and dental benefits subsidized at 50%- yoga classes, meditation workshops, nutritional consultations, and wellness seminars- access to an annual wellness reimbursement program for health and wellness-related expenses for permanent and temporary employees- the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers
Job Summary:
What you will do:
- Oversee the daily operations and maintenance of the Plan Operations Knowledge Management (KM) system known as iKNOW (confluence).- Take a lead role in creating, maintaining, and contributing to our internal KM system. Proactively curate content that aligns with our governance model.- Standardize content format and structure for consistency and ease of use along with ensuring that content is accurate, up-to-date, and easily accessible.- Provide creative solutions to optimize content delivery and knowledge sharing.- Support and evolve the quality assurance processes to ensure the accuracy and relevance of the information.- Identify opportunities for improvement in the system’s structure, user interface, and functionality.- Recommend new and innovative methods to increase engagement with KM tools; ensure alignment to broader organizational divisional goals.- Have the ability to create a supportive environment to have collaborative conversations with various stakeholders on KM best practices.- Provide support in planning, organizing, designing, and implementing comprehensive learning content to support Plan Operations strategic initiatives.-
- Have the ability to engage stakeholders and project sponsors from across Plan Operations to create a win-win situation for the learners- Deploy post program analysis, measurement, and evaluation tools to assess the efficiency and effectiveness of learning solutions. Be able to make recommendations for improvement when required.- Act as a role model by modelling behaviours that support a collaborative, growth mindset, learner-centric culture.
What you bring:
- Preferred 5 years of experience in Knowledge Management technologies and in designing learning & development programs.- Adult Learn Diploma or certification preferred.- Certified Training and Development Professional (CSTD) an asset.- Considerable experience with collaborative tools like Confluence, SharePoint, or other KM platforms.- Extensive experience in Instructional Design, Writing, Education, Communication enterprise systems.- Demonstrated experience designing and implementing training programs at enterprise level.- Extensive experience with defined benefit pension plans or in retirement industry an asset.- Strong experience with eLearning development tools - such as Camtasia, Adobe Premier, Adobe Captivate, Lectora any Articulate products and eLearning content production lifecycle experience.
- Adobe Premier and Articulate experience is preferable- Extensive experience with the Microsoft suite of tools including SharePoint online.- Current knowledge and experience with learning measurement and evaluation methodologies and best practices.- Exceptional communication, feedback, and presentation skills.- The ability to thrive in both a hybrid and onsite work environment.- Recognize and lead opportunities for effective change and improvement.- Effectively organize and utilize input from diverse sources to achieve departmental goals.-
- Excellent knowledge of systems and business processes.
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