Personal Banker

2 weeks ago

Mississauga, Canada TD Bank Full time

**Work Location**:
Mississauga, Ontario, Canada

**Hours**:
37.5

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**Provide high-level financial advice / solutions on a broad range of investment and credit product suites and services to existing / prospective TD Customers.**

**This role also develops and deepens customer relationships and retains existing relationships by understanding customer's financial needs and providing suitable financial solutions. It identifies opportunities to promote Bank products and services to customers, and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive customer experience.**

**CUSTOMER**
- **Provide sound advice with every customer interaction, contributing to an exceptional customer experience**:

- **Use ability to discover and advise on meeting/exceeding customer needs by asking deeply curious and thoughtful questions**:

- **Improve customer financial confidence through ongoing dialogue and by answering questions**:

- **Provide total financial reviews and provide appropriate recommendations based on the customer's personal circumstances**:

- **Ensure customer issues are resolved in an accurate and efficient manner, escalating issues where necessary**:

- **Possess comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendations**:

- **Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines, paying attention to the office space in which the personal banker occupies**:

- **Support the frontline with transactions, as necessary**:

- **May act as a point of escalation and support for the frontline and advice colleagues, ensuring customer problems are handled appropriately, when required**

**SHAREHOLDER**
- **Contribute to the achievement of business objectives by proactively attracting, acquiring and retaining customers / advice opportunities and referrals, to increase profitability and enable business growth**:

- **Promote and offer full suite of products, advice, services and banking capabilities**:

- **Contribute to business objectives for Operational Excellence**:

- **Support the timely and accurate completion of business processes and procedures**:

- **Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary**:

- **Ensure documentation that is prepared / completed is accurate and properly reflects customer / business intentions and is consistent with relevant rules / regulations**:

- **Identify, suggest and actively participate in process improvement opportunities**:

- **Ensure necessary due diligence to support the accuracy of all transactions / activities**:

- **Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts**:

- **Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite**:

- **Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct**

**EMPLOYEE / TEAM**
- **Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest**:

- **Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit; demonstrate ability and commitment towards reaching expert level within role**:

- **Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques**:

- **Participate in personal performance management and development activities, including cross training within own team**:

- **Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities**:

- **Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.**:

- **Contribute to a fair, positive and equitable environment that supports a diverse workforce**:

- **Act as a brand champion for your business area/function and the bank, both internally and/or externally**

**BREADTH & DEPTH**:

- **Requires specialized expertise to provide complex transaction/ product feature advice and guidance to customers**:

- **Requires specialized skills and expertise in a range of products, services, concepts and processes and could be characterized by moderate - high complexity / risk**:

- **Acts as an advice process/product expert to customers and/or internal partners**:

- **Identifies complex problems and formulates the most appropriate solution**:

- **Act

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