Intake Worker

**URGENTLY HIRING**

**POSITION TITLE**: Intake Worker

**DEPARTMENT/PROGRAM**: Daytime Drop-In Centre and Emergency Overnight Shelter Programs

**REPORTS TO**: Program Coordinator

**PURPOSE**: S.H.I.F.T. (Support and Hope for Individuals and Families Today) provides safe, respectful, and welcoming overnight accommodation, meals and supports to those experiencing or at-risk of experiencing homelessness and/or food insecurity in New Tecumseth and the surrounding areas. We are committed to facilitating connection to further services, resources, and community.

We believe that homelessness and/or food insecurity is a crisis that a person is experiencing; and that this experience does not define a person. Our goal is to provide services in which individuals experiencing poverty feel safe, supported, and welcome. Our focus is on offering of a safe place to access our services, while providing resources for community-building.

We are currently seeking two individuals to assist in the seamless functioning of our housing-related programming throughout the duration of the operating day. The position would work in our Daytime Drop-In Centre and Emergency Overnight Shelter program settings, in an intake and case management role to support participants in feeling that they belong to and are engaged in the community.

**LOCATION**: 123 Victoria St. W., Alliston. - S.H.I.F.T. Shelter.

**OVERVIEW OF RESPONSIBILITIES**:

- Participant Screening, Sign-In, Admission and Intake: Assess admissibility of program participants through a diversion lens and act as case manager with a specific focus establishing housing-related goals/tasks for continued access to programming, while maintaining appropriate documentation and records.
- Brief Case Management, In-reach, and Data Management: Support and guide participants throughout their housing journey and connect them to resources available in the community, maintaining appropriate reporting and documentation for clinical purposes.
- Site and Program Supervision: Oversee program operations, supervise volunteers, model S.H.I.F.T. policies/procedures and provideoversight to support staff for housing-related activities/tasks in support of participants.
- Collaboration and Communication with Coworkers, Supervisor and Volunteers: Maintain open and appropriate communication with all staff, volunteers, and managers, and utilize available supports and supervision, as necessary.

**OCCUPATIONAL HEALTH & SAFETY**:All employees are responsible for carrying out work in a way that does not adversely affect their own health and safety and that of others. All employees are expected to learn, understand, and adhere to S.H.I.F.T.’s health and safety policies and procedures and keep up to date on any changes, particularly as it relates to new/emerging information related to infection prevention and control.
- IPAC considerations:_

S.H.I.F.T. has strict health and safety protocols, including active screening and appropriate use of PPE during shift. All employees are expected to learn, understand, and adhere to the specific measures implemented in compliance with the recommendations of the local public health authority.

**QUALIFICATIONS**:

- Diploma or degree in social services related field along with relevant experience.
- Registration with the OCSWSSW/member in good standing an asset.
- Experience providing full cycle support, coaching, and counselling and in completing intake and assessmentprocedures preferred.
- Excellent administrative skills including case management and computer use.
- *Experience using and working knowledge of HIFIS an asset._
- Lived experience of homelessness and/or experience working with homeless and/or marginalized individuals is an asset.
- Demonstrated competence to work with challenging behaviour and stressful situations and possess effective conflict and crisis management skills.
- Knowledge of current social issues related to homelessness, mental illness and substance use preferred.
- Excellent interpersonal, verbal, and written communication skills and ability to set effective personalboundaries with both clients and co-workers.
- Proven ability to problem-solve, multi-task and work both independently and as an effective team member.
- Certification or ability to become certified as soon as possible in NVCI (Non-Violent Crisis Intervention) andLevel C First Aid and CPR, including working knowledge of AED is required.
- Vulnerable Sector Screening (Police Check).

**SCHEDULE/WORKING CONDITIONS**:Contract to start as soon as possible. Includes combination of weekend and weekday shifts in rotation. Hours of work are 10:00am - 6:00pm. This position works in a direct case management capacity with vulnerable individuals experiencing a myriad of challenges.
- S.H.I.F.T. is a progressive work environment committed to the principle of employment equity, to respecting diversity and to providing employees with a work environment free of discrimination and harassment. All