IT Technician

4 months ago

Toronto, Canada Tokyo Smoke Full time

**Responsibilities**:

- Provide remote support, as well as onsite when required, for Tokyo Smoke Ontario retail stores, and head office staff.
- Troubleshoot, diagnose and repair computer hardware and retail IT equipment including POS devices, pin pads, printers, PCs, etc.
- Provide preventative maintenance services to existing equipment to maintain functionality.
- Troubleshoot and repair networking equipment (switches, routers, servers, etc.) and structured cabling (UTP, coax, fibre, etc).
- Interact and communicate technical issues and solutions to end-users and customers.
- Demonstrated knowledge in IT Security
- Troubleshooting and support for internet connectivity issues
- Working with Telco providers to troubleshoot connectivity issues, as required
- Oversee Telco account management
- Manage required annual licenses renewals
- Maintaining and working with wireless technologies, LAN, VPN, DSL
- Troubleshooting Windows 10, Mac OS, iOS & Android mobile operating systems
- Create, edit, and improve technical articles and other systems procedures
- Complete work in accordance with outlined SLAs and project requirements

**Requirements**:

- Minimum of 5 years of experience providing IT Support to retail or commercial clients/customers.
- Post-Secondary education in Information Technology or Computer Science.
- Exposure to and knowledge of a broad range of IT hardware, networking equipment, firewalls and cabling including POS systems
- Excellent verbal and written communication skills
- Demonstrated customer service excellence, with a strong attention to detail and follow up is required
- Ability to establish priorities and manage workload effectively and efficiently
- Self-starter and able to work with mínimal supervision and to tight deadlines.
- Valid driver’s license, clean drivers abstract, and regular access to a reliable vehicle.
- Availability for evening and weekend work, as needed
- Demonstrated problem solving and decision making ability.

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