Supervisor - 24hs24a

**The Opportunity**

Lethbridge Family Services (LFS) is seeking a supervisor to join our team This position provides HCA personnel management through support, and supervision. The supervisor supervises a team of health care aides, ensuring that quality client care is provided.

You will receive ongoing support from a dynamic and skilled team and LFS is a great place to grow your career.

In addition, we offer:

- a flexible work week to support life-work balance,***
- a discounted cell phone plan, and discounts on gym membership and personal insurance,
- a welcoming, inclusive work environment where people thrive

**Who we are**:
Lethbridge Family Services is an accredited social service organization that provides health and social services to over 9,000 individuals and families in more than 30 communities in southwestern Alberta. We have more than 350 employees who provide professional services aligned with our values of respect, integrity, and compassion.

**Position**:SUPERVISOR - Temporary 6 months**

**Department: HOME SERVICES**

**Hours**: 35 hours per week - days, some evenings, and weekends

**Key Responsibilities**:

- Supervise workers: communicate job expectations to develop positive worker outcomes, plan, monitor, and assess job results, conduct annual performance evaluations, provide coaching or progressive discipline to improve job performance.
- Develop personal growth opportunities for team members.
- Recruit, interview, hire, and train new workers.
- Assist with the coordination of special events - planning, coordination, development, implementation, and evaluation of all events.
- Support workers on wellbeing-related matters, workloads, or other worker concerns and situations negatively impacting worker wellbeing.
- Respond to crisis situations.
- Prepare and submit reports.
- Assess program strengths and identify areas for improvements.
- Organize and deliver programs and activities.
- Ensure that client services are delivered consistently and seamlessly.
- Ensure that services are provided in a manner that respects diversity and inclusion.
- Investigate incidents and concerns; identify, implement, and monitor appropriate corrective actions.
- Protect the health and safety of workers, communicate hazards, monitor worker compliance with safe work procedures and legislative requirements, report all safety concerns and incidents.
- Completes unusual occurrence reports and root cause analysis.
- Supports schedulers with scheduling duties, provides back-up assistance and problem-solve complex scheduling challenges.
- Conducts field visits with health care aides, clients, and clinical care coordinators.
- Approves overtime according to accepted processes.
- Deploys necessary resources to ensure that all shifts are covered, and client care is maintained. Plans and schedules workers according to client needs, organizational processes, and funding requirements.
- Conducts team meetings.
- Monitors worker qualifications and assigns required training.

**Qualifications**:

- A degree or diploma with a major in business administration, health care administration, nursing, or practical nursing. Current, active registration with a professional licensing body (CLPNA, CARNA) is considered an asset.
- A combination of education and experience will be considered.
- A minimum of 5 years of experience in the health care field.
- Excellent customer service skills, including the ability to professionally communicate verbally and in writing with HCAs and team members.
- Excellent communications skills including ability to document clearly and accurately, active listening, convey verbal and written messages respectfully and professionally.
- Excellent organizational skills, including time management, ability to manage multiple demands, and effectively prioritize***

**Start date**:ASAP

**Please submit, in confidence, a resume and cover letter referencing job posting 24HS24A and where you viewed our ad**:
**Contact Person**:Allyn Nelson

**Web**:lfsfamily.ca

**_Lethbridge Family Services is an equal opportunity employer._