Social Worker-integrated Support

1 week ago

Newmarket, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**
Reporting to the Supervisor, Hostel Programs, is responsible for participating in the assessment and resolution of a diversity of complex issues facing clients in programs delivered by the Social Services Branch; developing and maintaining positive and cooperative partnerships in the Branch and between local community service providers and clients; and assisting individuals and their families to identify alternative service options and to obtain the most appropriate services to enable them to maintain their housing, employment and/or child care services.

**MAJOR RESPONSIBILITIES**
- Facilitates/mediates the resolution of difficult, complex problems the client is facing which are resulting in barriers to service access, and/or self-sufficiency by working with individuals and families; assesses and determines causes, outlining implications regarding their future status and developing options/recommendations to de-escalate crisis situations and resolve issues.
- Provides counselling and case management to assist individuals and their families to function in the community.
- Provides crisis intervention in urgent client situations; assesses and recommends solutions, referrals etc., as required.
- Maintains records and statistical data; prepares reports, as directed.
- Liaises with clients, health care professionals, agencies, etc., to provide counselling and to address client concerns.
- Responds to inquiries and resolves concerns, as appropriate.
- Ensures that services provided meet Regional customer service standards.
- Performs other duties as assigned, in accordance with Branch and Department objectives.
- May occasionally be required to respond to emergency situations outside of normal business hours, as related to the Departmental Emergency Plan.

**QUALIFICATIONS**
- Successful completion of a University Degree in Social Work from an accredited university.
- Must hold a Social Worker Certificate of Registration with the College of Certified Social Workers

and Social Services Workers.
- Minimum two (2) years’ experience in an individual 1:1 intensive counselling position, working in the field of adult mental health, addictions and/or social services.
- Complemented by demonstrated skills in identifying and resolving a diversity of social issues related to community services.
- Satisfactory Police Criminal Background Check.
- Valid Ontario Class "G" driver's license and reliable vehicle for use on corporate business.
- Thorough knowledge of social service and community development principles and practices.
- In depth knowledge of community and social agencies covering a wide range of programs and issues such as addictions, rehabilitation and counselling, child care, mental health, developmental disabilities, immigration and financial programs.
- Current knowledge of relevant legislation, regulations and Regional programs.
- Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, team work, initiative/self-management.
- Knowledge and demonstrated ability in corporate core competencies including communication, innovation, teamwork and collaboration, and personal ownership.

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