Fsd- Robotics Service Manager

4 weeks ago


St Catharines, Canada Radwell Full time

**JOB SUMMARY**

Support and schedule customer service requests on and offsite, remote and in person for a growing team of robotic, automation and CNC service support.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Scheduling techs for service calls and managing service calendar
- Coordinating service issues with sales team
- Ensure techs have adequate tools, resources, manuals, parts and supplies for calls
- Maintain a positive attitude while leading a team of service technicians in an efficient and productive manner
- Anticipate service technicians needs using proper leadership techniques and proven problem-solving methods
- Develop a full working knowledge of the service associate handbook to respond to every customer and service associate inquiry
- Manage all review all service contractors and assist in developing new suppliers
- Manage all external and internal service providers and review yearly contracts as needed to be able to maximize profitability
- Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions
- Understand how to make changes to the company knowledge base to anticipate the needs of your team
- Develop a standard operating procedure handbook and a marketable service catalog for customers
- Provide marketing team with content for service department as needed
- Monitor time cards and maintain fair schedules while tracking the calendar for holidays and emergency changes

May be modified from time to time. Other duties, tasks and work may be assigned.

Required Skills

**KNOWLEDGE & SKILLS REQUIRED**
- Must have knowledge of industry, Robotics and or CNC
- Must be comfortable being on the service floor and on your feet for six to seven hours per day while monitoring service Associate's
- Must be able to lift 50 pounds or less in order to properly serve customers if required
- Demonstrated ability to work solo as well as being a strong leader, overseeing an entire department of at least five employees
- Set reportable metrics to measure and maintain performance and health of the company's service department
- Must be an excellent communicator and speaker both online in written interactions, and face-to-face customer service interactions
- Demonstrated ability and proven track record of effective marketing campaigns and employee management

Required Experience

**EDUCATION & EXPERIENCE**
- High School Diploma or equivalent required
- One to Three years Technical School Diploma or experience
- Technical or Industrial product knowledge a plus



  • St. Catharines, Canada Heddle Shipyards Full time

    Position Summary: Heddle Shipyards is the largest Canadian ship repair and construction company on the Great Lakes. The company is embarking on an unprecedented period of growth driven by the opportunities created by Canada’s National Shipbuilding Strategy. The successful candidate will be responsible for managing major government (i.e., Canadian...


  • St. Catharines, Canada City of St. Catharines Full time

    **Summary of Duties**: Reporting to the Director Corporate Support Services, the Manager of Customer Service is responsible for the overall management and daily operations of the Citizens First division providing quality customer service for City of St. Catharines municipal inquires and financial accuracy for the intake of various municipal payments and...


  • St. Catharines, Canada First Ontario Performing Arts Full time

    **Position Location**: Performing Arts Centre, 250 St. Paul Street St. Catharines, ON, Canada, L2R 3M2 **Job Type**: Full-time, permanent. **Hours of Work**: 40 hours/week, less unpaid meal breaks. Monday through Friday. Evening and weekend hours required to accommodate business demands and position requirements. **Salary Range/Wage**: $65,000 to...

  • Counsellor

    1 month ago


    St. Catharines, Canada STEM Camp Full time

    **ST. CATHARINES** - Beacon Christian School, 300 Scott St, St. Catharines, ON L2N 1J3 **Counsellor** Do you have a passion for education and learning? Do you love working with children and youth? Do you consider yourself a coding or robotics specialist? Then we want you to join STEM Camp as a Counsellor! The Counsellor is enthusiastic and has excellent...


  • St. Catharines, Canada Wild Wing (St. Catherines) Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksBalance cash and complete balance sheets, cash reports and related formsConduct performance reviewsCost products and servicesEnforce provincial/territorial liquor legislation and regulationsOrganize and maintain inventoryEnsure health and safety regulations are...


  • St Thomas, ON, Canada Cayuse Holdings Full time

    **Overview** Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost,...

  • Class 1 Data Entry

    4 weeks ago


    St. Catharines, Canada UNITED PARCEL SERVICE Full time

    **Primary Job Posting Location**: St. Catharines, Ontario Canada Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of...

  • Service Writer

    4 weeks ago


    St. Catharines, Canada Midas Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. **Responsibilities**The purpose of this position is to enhance the retail sales and profitability of a store through...

  • Carpenter

    4 weeks ago


    St. Catharines, Canada Heddle Marine Service Inc Full time

    **Position Summary**: The carpenter tends to all areas of construction and maintenance in the yard. **Responsibilities**: - Planning, assembling and disassembling framing for wind blockers - Operating and maintaining a variety of manual tools and power tools such as handsaws, chainsaws, measuring tape etc. - Managing repairs and upgrade to the facility -...


  • St. Catharines, Canada Heddle Marine Service Inc Full time

    **ABOUT HEDDLE SHIPYARDS**: Heddle Shipyards is the largest Canadian ship repair and construction company on the Great Lakes. The company is embarking on an unprecedented period of growth driven by the opportunities created by Canada’s National Shipbuilding Strategy. At the same time, the company is executing the Ontario Shipyard Modernization Project...


  • St. John's, Newfoundland and Labrador, Canada Petro Service Full time

    Petro Service Limited is an industry leading solutions provider to the fueling landscape with operations throughout Canada. Established in 1985, Petroservice evolved from rebuilding gas pumps to being one of the fastest growing Petroleum Service providers servicing clients from Alberta to Newfoundland. Our customers include owners and operators in retail...


  • St. Catharines, Canada Midas Full time

    We are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through years of automotive repair experience.ResponsibilitiesThe purpose of this position is to enhance the retail sales and profitability of a store by coordinating and scheduling automotive repair service...

  • Property Manager

    6 days ago


    St. Catharines, Canada Cannon Greco Management Full time

    Cannon Greco Management Limited is a medium sized condominium management firm located in St. Catharines, ON and services clients throughout the Niagara Region. We specialize in the management of residential and commercial condominium corporations. Cannon Greco promotes professionalism, experience and hands on service to its customers. We pride ourselves on...


  • St. Catharines, Ontario, Canada Midas Full time

    We are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through years of automotive repair experience.ResponsibilitiesThe purpose of this position is to enhance the retail sales and profitability of a store by coordinating and scheduling automotive repair service...

  • Branch Manager

    4 weeks ago


    St. Catharines, Canada Kraun Electric Full time

    **Our Values - SPARK** **Our company values are at the core of everything we do. How we do our work is equally important as what we do for work. We hire people who align with these values. We call them our SPARK values.** Are you a dynamic leader with strong sales, account management, and employee engagement skills? Do you have a proven track record of...


  • St. Catharines, Canada District School Board of Niagara Full time

    Purchasing Central Services One (1) Full-time position 35 Hours per week When you work at the District School Board of Niagara (DSBN), you are part of a supportive, innovative community that works together to help every student achieve success. The DSBN proudly serves 37,500 students with 4,500 staff in 79 elementary and 18 secondary schools across the...

  • Branch Manager

    4 weeks ago


    St. Catharines, Canada CB Canada Full time

    Primary responsibilities include: - Managing profitability of the branch through managing a strong income statement. - Managing the branch to operational excellence - Working with the outside sales team to develop new business through active engagement with target accounts, Core customer growth, and generating documented cost savings through solution...

  • Nutrition Manager

    5 days ago


    St. Catharines, Canada Radiant Care Full time

    **Company Information** We are a private, non-profit organization committed to providing top-quality accommodations and care to senior citizens. We offer a variety of living arrangements to fit the needs of our residents including, long-term care, supportive housing apartments, and wellness suites. We also have a strong mandate to meet their social,...

  • Purchasing Manager

    6 days ago


    St. Catharines, Canada Kraun Electric Full time

    **Our Values - SPARK** **Our company values are at the** **core of everything we do. How we do our work is equally important as what we** **do for work. We hire people who align with these values. We call them our SPARK values.** We are a growing company specializing in electrical construction and service work. We seek a highly skilled and experienced...


  • St. Catharines, Canada City of St. Catharines Full time

    **Join us to shape the future of St. Catharines!**: **About the City**: In the city of St. Catharines, we are committed to realizing the vision outlined in The City of St. Catharines Strategic Plan 2023 to 2027. Our goal is to cultivate a city that thrives on safety, innovation, sustainability, and caring, not just for today, but for generations to come....