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Repair - Smartphone Repair Technician

1 month ago

Regina, Canada Jump.ca Full time

Jump.ca Smartphone Repair Technician
Are you passionate about taking apart and fixing gadgets? Do you have a knack for simplifying complex tech concepts? If so, we’d love to have you join our team at Jump.ca We are seeking a motivated individual to join our Regina repair location as a Smartphone Repair Technician.
Position Overview
As a Jump.ca Repair Technician, you will be responsible for the diagnostics, testing, and repair of various electronic devices. With comprehensive training and the right tools, you'll be equipped to provide top-tier repair services to our customers.
**Key Responsibilities**:

- Adaptable schedule to meet business needs
- Deliver exceptional customer service, creating memorable experiences
- Address customer inquiries related to repairs
- Provide repair quotations and assist customers throughout the repair process
- Conduct diagnostics, troubleshooting, repairs, and testing on a wide range of Apple and Samsung devices
- Handle escalated customer concerns and resolve issues effectively
- Perform routine inventory counts and operational tasks

**Technical Expertise**:

- Repair services for Apple/Samsung devices, including:

- Diagnostic testing and extensive troubleshooting
- Identifying hardware, software, environmental, and educational issues
- Completing hardware repairs (displays, batteries, speakers, cameras)
- Hard drive/SSD formatting
- Software installations and updates
- Data backups and transfers

**Qualifications**: