Store Manager

1 month ago


Toronto, Canada Konrad Group Full time

**Quantum Coffee**

Quantum Coffee is a full-service coffee bar, meeting place, and community hub. Our team works to anticipate and fulfill customer needs, craft amazing drinks, and create a welcoming environment for all.

Our new flagship location will be opening in the brand new development at the Well, serving thousands of people who will be living and working in this new, vibrant community in the heart of Toronto.

**Store Manager**

The Store Manager is the champion of translating Quantum Coffee’s vision into reality. They are a brand ambassador who focuses on empowering and developing their team, enabling them to provide the best possible guest experience.

The Store Manager is directly responsible for setting standards in our customer service, staff training & development, store inventory & monitoring, and driving sales initiatives to your location.

You are able to self-organize, have strong attention to detail, work within budgets and have a responsibility for timelines. You lead your team by example, demonstrating excellence in customer service.

You will be a critical part of the team during the construction and opening of this new location. You will work with several stakeholders, including architectural, construction and engineering teams as the space is built. You will also establish strong relationships with the vendors who will supply the store with everything it needs for the grand opening and continued operation.

**Responsibilities**
- Supplier relationship management
- Stock Ordering & price negotiation
- Staff Recruitment & Training
- Conducting monthly health & safety checks
- Managing internal & external catering Events
- Accounting & Budgeting
- Coffee program direction
- Social media & marketing
- 5+ years of hospitality & operations experience at organizations that demand excellence
- Ability to work full-time hours, including on weekends, early morning and evenings
- A capability to multi-task whilst working under pressure
- Strong decision-making ability and a sense of responsibility
- Strong planning and organizational skills.
- Thorough knowledge of espresso drink preparations (grind, steaming, extraction & service standards)
- A thorough understanding of all cafe equipment
- Strong leadership skills with a team player mentality
- Excellent customer service and retail merchandising skills

**Perks and Benefits**
- Comprehensive Health & Wellness Benefits Package
- Competitive compensation and paid time off

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (preferred)

Work Location: In person


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