Customer Service Representative

4 weeks ago

Ottawa, Canada SE Health Full time

**We are currently hiring a **Customer Service Representative, Hybrid**

***:
Working hybrid until further notice out of our Service Delivery Centre based in Ottawa, this position will be responsible for the efficient and effective coordination of client care.

**_Here are many reasons why you will want to bring your talent to our team:_**
- You will be part of a distinguished Canadian, not-for-profit organization with a century of experience
- You will experience opportunities to use many of your skills and expand your knowledge
- Ongoing opportunities for continuing education, training and professional development
- Total Rewards program which includes group benefits, and pension plan
- Education bursaries
- Extensive paid orientation and preceptorship program
- Tuition Assistance Program
- WorkPerks®, which gives access to exclusive discounts from leading brand name companies and trusted local businesses.

**RESPONSIBILITIES**:

- Provide schedule planning support to health care team
- Appropriately schedule staff to ensure continuity of care in the provision of service delivery
- Update and maintain an electronic client database
- File and maintain client records
- Perform data entry of all relevant client, employee and billing information
- Respond to all caller inquiries with efficiency and appropriate urgency
- Provide support to billing activities
- Generate and distribute various scheduling and billing reports
- Investigate and follow up in errors/discrepancies in services ordered or provided.
- Other office administrative duties as assigned.

**REQUIREMENTS**:

- Must have a quiet confidential space to work from
- Must have access to the internet and a computer
- Intermediate data entry/keyboarding skills
- Experience using a PC database
- Intermediate reading comprehension and excellent verbal communication skills
- Demonstrated customer service skills and problem solving
- Adaptability and the ability to deal with tight deadlines
- An ability to work independently
- An ability to prioritize, multi-task and deal with competing priorities
- Good personal organizational skills
- Courses in medical administration or health care training are preferred
- Experience working for a community health provider is preferred
- Related work experience and a familiarity with community health care services is preferred
- Basic computer skills in MS Word and MS Excel are preferred

**About Us**:
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We’re a great place to work, and we hope you’ll join our team.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, **SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19.** Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

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