General Manager

3 weeks ago

Barrie, Canada MVT Canadian Bus Inc. Full time

**About MVT**:MVT Canadian Bus, Inc. proudly operates the conventional, transit on demand, and specialized transit service for the City of Barrie from a $22M state of the art facility as part of a 20 year operating contract which started in 2015. The team at MVT is committed to being a company that makes a difference in people's lives by inspiring our employees, treating our customers as part of the family, and making our communities even better places to live.

**Position Summary**: Our Barrie Transit team is seeking a full-time General Manager. The General Manager, through direct involvement with the Regional Vice President, as well as other Regional and Corporate officials, is responsible for all the day to day aspects of MVT's Barrie Transit service areas including safety and reliable conventional, transit on demand and specialized transit as well as facilities maintenance and fleet maintenance, in accordance with contract operating standards. The General Manager position is the key liaison between the company, client, passengers and our employees.

Key Responsibilities & Key Accountabilities:
The following is not intended to be a comprehensive list of the essential functions of the General Manager position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position. The General Manager must be able to perform the following tasks, among others:

- Ensures business contracts are retained at targeted margins and that corporate profitability expectations are met
- Maintains regular client contact to ensure client expectations are met or exceeded
- Conducts daily, weekly and monthly reviews of key operational metrics and recommends strategies and solutions for improvements
- Develops standard operating procedures geared to ensure consistency and that service meets contract requirements and corporate policy and are documented properly
- Analyzes and prepares annual budgets
- Reviews division financials to ensure Corporate profitability expectations are met; seeks ways to reduce costs or increase revenue
- Oversees vehicle maintenance plan and coordinates with maintenance department to ensure fleet availability to meet company and client standards
- Reviews and ensure the smooth running of all departments
- Ensures direct reports have complete and accurate reports to manage their respective departments
- Develops positive employee morale and engagement strategies
- Provides direct daily supervision of management team
- Identifies, selects, trains, coaches and manages the performance of management team
- Communicates clearly each staff member’s roles and responsibilities and provides support to help staff accomplish assigned objectives
- Manages service delivery at or above standards set in client contract
- Oversees contract standards of productivity, on time performance and revenue service hours
- Conducts regular employee meetings and submits agenda and minutes for record keeping and training documentation
- Ensures prompt investigation and resolution of complaints and incidents as relates to service delivery and in compliance with company and client policy
- Ensures all safety regulations are being observed and all training methods are adequate and effective to meet or exceed accident and injury frequency goals
- Participates in and advises senior management regarding labour relations strategies and relationships
- Represents Company in grievance procedure and during collective bargaining
- Addresses human resource issues promptly, accordingly and following the principles of progressive discipline where appropriate, emphasizing corrective actions to improve individual performance
- Ensures compliance with Company policies, client contracts and relevant governmental agencies or otherwise
- Respects and maintains the confidentiality of all employee records, business records, client and customer information, data and other information not otherwise available to the public
- Maintains a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
- All other duties as assigned

**Qualifications**:

- Ten (10) Years management experience in conventional transit, community bus and specialized door-to-door transit operations for persons with disabilities. Management experience of a work group in a different industry may be substituted at the Company’s sole discretion
- Minimum of five (5) years’ experience managing in a unionized environment
- Cost control or financial/budgeting experience
- Bachelor’s Degree or equivalent knowledge in business administration, logistics or transportation
- Qualifies for and maintains a valid Ontario Driver’s License Class C or better with a Z endorsement
- Be able to pass and maintain a clear Criminal Background Check

**Knowledge, Skills, & Abilities**:

- Excellent communication and presentation skills with an ability to influence people at all levels of t

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