Patient Care Coordinator

3 weeks ago

London, Canada London Chiropractic and Massage Clinic Full time

**Company**:
London Chiropractic and Massage is a multidisciplinary clinic offering chiropractic, massage therapy, osteopathy, acupuncture, laser therapy and customized orthotics. We strive to provide each team member an environment in which they learn, grow and collaborate to give patients the best care possible. At London Chiropractic and Massage, we are committed to fostering an inclusive, accessible environment and are dedicated to building a workforce that reflects the diversity of our patients.

**Summary**:
**Responsibilities**:

- Greeting and welcoming patients upon arrival in a professional manner.
- Ensuring that the waiting area remains in excellent condition at all times.
- Scheduling patient appointments as required to optimize flow and minimize downtime.
- Collecting and accurately recording patients' personal and medical information.
- Verifying payment methods, including but not limited to patients' health insurance coverage.
- Billing of MVA patients using HCAI as well as direct billing to third-party insurance companies through various portals and WSIB claims.
- Tracking and ordering inventory.
- Preparing treatment rooms prior to appointments, as needed.
- Managing receivable and payable accounts and maintain financial records.
- Other duties as required.

**Requirements**:

- 1-2 years administrative experience, preferably within a chiropractic or physiotherapy setting.
- Post-secondary education in medical office / business administration considered an asset.
- Demonstrated computer proficiency (i.e. MS Word, Excel, Outlook)
- Working knowledge of HCAI, WSIB and EHC billing.
- Demonstrated ability to prioritize competing workload demands with mínimal supervision.
- Excellent verbal and written communication skills.
- Strong interpersonal and organizational skills.
- Able to work evenings and weekends.
- Outstanding verbal and written communication and patient advocacy skills.
- Experience with social media platforms and service including, but not limited to: Instagram, Facebook, Twitter and Canva considered an asset.
- Demonstrated knowledge of and commitment to the principles of patient family centred care.

**Work Hours**:

- Flexible hours pending work demands.

Pursuant to the Accessibility for Ontarian's with Disabilities Act and the Ontario Human Rights Code, London Chiropractic and Massage will accommodate all applicants with disabilities to the point of undue hardship during the recruitment and hiring process. Accommodation will be provided upon request and in accordance with the principles of dignity, individualization, and inclusion. London Chiropractic and Massage will work cooperatively, and in a spirit of respect, with all partners in the accommodation process.

**Job Types**: Full-time, Permanent

**Salary**: From $18.75 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Casual dress
- Company events
- Employee assistance program
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

**Education**:

- Secondary School (required)

**Experience**:

- medical office administration: 1 year (preferred)

Work Location: In person

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