Sales Associate

2 weeks ago

Ottawa, Canada Alpha Auto Group Full time

Alpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA. AAG’s mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service.

With the ever increasing demand for support and service in the auto industry, some of **our Ottawa locations** are looking for **Sales Associates** to join the team.

** **_**Please know that the compensation for this role is fully based a commission based bonus structure. The salary range in the posting may not accurately reflect what one could make in this role.**_

**Responsibilities**:

- Build strong rapport with customers and create a customer base through effective contact methods that make sense for the customer.
- Keep detailed records of all interactions with customers.
- Handle all customer queries and concerns with a genuine intent to solve their problem.
- Considerate of the customer experience, willing to consistently commit to following through with prospecting calls and follow-up with customers within specific time frames.
- Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.
- Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles and all optional equipment available for purchase.
- Learn to overcome objections, close sales, and perform all other steps of the sales process.
- Always maintain professionalism, tact, diplomacy, and sensitivity in order to align with the company's brand and image.

**Qualifications**
- Deep passion and interest in high care, relationship centered customer experiences.
- 1-3 years of experience in a dealership environment and experience using customer relationship management software is considered an asset.
- Sales experience, especially in customer centric environments will be prioritized.
- High attention to detail/organization/time management and able to work with mínimal supervision.
- Highly effective communicator (written and verbal), interpersonal and negotiation skills in order to work with customers, colleagues and numerous outside suppliers and stakeholders.
- Growth mindset - open to continuous coaching, feedback and support in development.
- Resilient and open to an ever changing environment and processes as the company continues to grow and adapt to an ever evolving market.
- Experience working with KPI’s to determine areas of high and low performance and interest in continuous personal and professional growth.
- Knowledge of automotive servicing methods is considered an asset.
- Desire and excitement to work in a team-based environment and work collaboratively towards common goals.
- Must have general knowledge of finance, marketing, and be able to perform basic mathematical calculations.
- OMVIC license must be obtained/transferred soon after hire.
- Must be able to provide a driver's abstract.

**Salary**: $35,000.00-$70,000.00 per year

Day range:

- Monday to Friday
- Weekend availability

Flexible Language Requirement:

- French not required

Shift:

- Day shift

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 3 years (required)

**Language**:

- English (required)
- French (preferred)

Licence/Certification:

- Drivers License (required)
- OMVIC (preferred)

Work Location: One location

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