Service Advisor

1 month ago

Thunder Bay, Canada Tbaytel Full time

Company Biography

Tbaytel is a leading regional provider of telecommunications products and services. We are a dynamic, growth-oriented company committed to investing in the people and organizations that help build strong and healthy communities throughout the entire region we serve. Tbaytel offers comprehensive benefits, performance and recognition programs, educational training, work-life balance and career growth opportunities.
Position Summary
Under the general supervision of the Manager - Customer Contact Centre, the Service Advisor assists in the marketing, administration and systems aspects of the business. Service Advisors are customer focused individuals who can provide exceptional service to our customers; achieved by building and maintaining customer relationships with a high level of engagement through listening, analyzing and offering solutions based on customer needs.
**Opportunity exists for Service Advisors to work remotely within Thunder Bay area.**
Major Responsibilities
- Responsible to assess and understand customer needs with a focus on selling and/or creating sales opportunities
- Initiate outbound calls for sales and growth opportunities, customer retention and relationship management
- Effectively handle and resolve conflicts and/or disputes while building customer relationships
- Responsible for managing customer products and/or services inquiries including account status updates, pricing, promotional offering and bundle opportunities
- Must be able to work effectively and efficiently in a fast-paced customer centric environment with measurable targets that focus on overall customer experience and sales generation
- Process service order requests through various databases with a high level of accuracy and proficiency
- Liaise with other Tbaytel personnel and/or business partners to assist with customer support
- Work incompliance with all applicable health and safety legislation
- Perform other related duties as may be assigned

Minimum Qualifications
- Completed secondary school diploma, or currently enrolled in post-secondary diploma program, along with 2 years of customer service and/or sales experience.
- Excellent listening and oral/written communication skills with the ability to deal effectively with customers
- Strong analytical, problem-solving and decision-making skills
- Strong computer skills including working in Windows environment and Microsoft Office Suite

Preferred Qualifications
- Post-secondary degree or diploma in business from a recognized college or university
- Minimum of 2 years’ experience in a telecommunication call centre or sales environment

Conditions of Employment
- Must be available to work a flexible schedule including days, evenings and weekends to meet customer demands and starts at $21.46/hour
- Must successfully complete training courses and assessments within the subscribed timelines
- Must successfully undergo a satisfactory Criminal Records Check
- Must be available to start June 5th, 2023

Closing Statement

Tbaytel strives to provide a safe environment for its customers, employees and assets. To support this goal, Tbaytel requires that all individuals acting in their capacity as employees, students, and contractors for Tbaytel undergo a Criminal Records Check (CRC).
Tbaytel will review the CRC to determine if the offence(s) are relative to the bona fide job requirements.
Criminal Records Checks will be conducted in a discreet and confidential manner, in the interest of Tbaytel and for public safety of the community served by Tbaytel.
What is a Criminal Records Check?
A Criminal Records Check is a CRC which searches the National repository for criminal records in Canada via the Canadian Police Information Centre (CPIC). It also identifies pending criminal code charges and outstanding warrants.
For more information on obtaining a record suspension please visit the Parole Board of Canada
Employment Equity

  • Service Advisor

    1 month ago

    Thunder Bay, Canada Tbaytel Full time

    Company Biography Tbaytel is a leading regional provider of telecommunications products and services. We are a dynamic, growth-oriented company committed to investing in the people and organizations that help build strong and healthy communities throughout the entire region we serve. Tbaytel offers comprehensive benefits, performance and recognition...

  • Automotive Service Advisor

    1 month ago

    Thunder Bay, Canada Thunder Bay Mitsubishi Full time

    A Service Advisor's primary role is to take customer concerns regarding their vehicle and pass those on to the technician. They are also responsible for recommending any factory maintenance to the customer and working within a Parts & Service team to achieve a high level of customer satisfaction. Pay: $20.00-$24.00 per hour Expected hours: 40 per...

  • Service Advisor

    1 month ago

    Thunder Bay, Canada Mileage Auto Plus Full time

    Greets patrons - Inquires as to reason for customer visit - Takes detailed notes with regard to customer’s vehicle issues - Asks follow up questions as necessary - Enters customer’s personal information in dealership database - Draws up work order with specific details - Assigns vehicle inspection to mechanic - Acts as liaison between customer and...

  • Automotive Service Advisor

    4 weeks ago

    Brentwood Bay, Canada Midas Auto Service Full time

    We are in search of an Automotive Service Advisor - Assistant Manager. to join our team in beautiful Victoria BC! **We offer**: - A competitive pay plan with performance bonuses - Comprehensive dental, medical, MSP coverage, life insurance and RRSP plan - Some of the best industry online training available - Be a part of a great team! The Service...

  • Governance Advisor

    4 weeks ago

    Thunder Bay, Canada Nokiiwin Tribal Council Inc. Full time

    The **governWISE **Alliance is an initiative of Nokiiwin Tribal Council open to all Ontario First Nations with the vision to help strengthen governance and build capacity. Stakeholder engagement and participant feedback is key to developing long term sustainable plans within communities. The governWise Alliance recognizes that each First Nation community has...

  • Member Advisor

    2 days ago

    Thunder Bay, Canada Copperfin Credit Union Full time

    Member Advisor Full-time Position Who We Are Copperfin is Northwestern Ontario’s largest locally owned credit union, with locations in Kenora and Thunder Bay. Our number one priority is to advance the lives of the people and communities we serve. We have a desire to improve the lives of the people who live in our community. We invest in our Members’...

  • Beauty Advisor

    2 days ago

    Thunder Bay, Canada Sephora Part time

    Job ID: 247922 Location: ON-Thunder Bay (0870) Address: 1000 Fort William Road, Suite A1A, Box 6, Thunder Bay, ON P7B 6B9, Canada (CA) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Part Time Position Type: Regular Who we are behind the stripes: Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was...

  • Member Advisor

    2 days ago

    Thunder Bay, Canada Copperfin Credit Union Full time

    Member AdvisorFull-time PositionWho We Are Copperfin is Northwestern Ontario’s largest locally owned credit union, with locations in Kenora and Thunder Bay. Our number one priority is to advance the lives of the people and communities we serve. We have a desire to improve the lives of the people who live in our community. We invest in our Members’...

  • Beauty Advisor

    20 hours ago

    Thunder Bay, Canada Sephora Full time

    Job ID: 247922 Location: ON-Thunder Bay (0870) Address: 1000 Fort William Road, Suite A1A, Box 6, Thunder Bay, ON P7B 6B9, Canada (CA) Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Part TimePosition Type: RegularWho we are behind the stripes:Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was...

  • Member Advisor

    2 days ago

    Thunder Bay, Canada Copperfin Credit Union Full time

    Member Advisor Full-time Position Who We Are Copperfin is Northwestern Ontario’s largest locally owned credit union, with locations in Kenora and Thunder Bay. Our number one priority is to advance the lives of the people and communities we serve. We have a desire to improve the lives of the people who live in our community. We invest in our Members’...

  • Member Advisor

    15 hours ago

    thunder bay, Canada Copperfin Credit Union Full time

    Member Advisor Full-time Position Who We AreCopperfin is Northwestern Ontario’s largest locally owned credit union, with locations in Kenora and Thunder Bay. Our number one priority is to advance the lives of the people and communities we serve. We have a desire to improve the lives of the people who live in our community. We invest in our Members’...

  • Member Advisor

    23 hours ago

    Thunder Bay, Canada Copperfin Credit Union Full time

    Member Advisor Full-time Position Who We AreCopperfin is Northwestern Ontario’s largest locally owned credit union, with locations in Kenora and Thunder Bay. Our number one priority is to advance the lives of the people and communities we serve. We have a desire to improve the lives of the people who live in our community. We invest in our Members’...

  • Service Advisor

    1 month ago

    North Bay, Canada KIA OF NORTH BAY Full time

    The Service Advisor is responsible for assisting customers, technicians and vendors for Service sales and parts. Good multi tasking and attention to details is a must. Essential Duties Include: - Assist all customers (retail and shop) in recommend required services in a friendly, professional and efficient manner. - Answer phone calls, providing price...

  • Service Advisor

    4 weeks ago

    North Bay, Canada NORTHERN RV Full time

    **Northern RV- Service Advisor North Bay Location** If you want to be a part of something bigger by taking an active role on our team, this is the job for you. What we are looking for: A full time person who is very well organized and ability to multitask, customer service experience, friendly telephone manner that reflects our company’s family-like...

  • Commercial Banking Advisor

    4 days ago

    Thunder Bay, Canada Royal Bank of Canada Full time

    **Job Summary** What is the opportunity? By joining RBC as a Commercial Banking Advisor, you open the door to an exciting career in commercial banking. This is your opportunity to become a critical member of the Client Relationship Team in a results-oriented environment in collaboration with Relationship Managers, Treasury Solutions, Service Advisors and...

  • Personal Insurance Advisor

    1 month ago

    Thunder Bay, Canada The Standard Insurance Brokers LTD. Full time

    We are currently looking to hire one full time Personal Insurance Advisor for our Thunder Bay office. A Personal Insurance Advisor works hard to ensure our clients are receiving the best insurance advice when it matters most. Our advisors are committed to achieving **meaningful **results while following The Standard’s vision of being _Passionate People....

  • Housing Support Advisor

    1 month ago

    Thunder Bay, Canada Nokiiwin Tribal Council Inc. Full time

    **Employment Opportunity** Our member First Nations are continually faced with the challenges of providing safe and adequate housing for their members. Currently, many First Nation communities face overcrowding issues and have long wait lists of clients needing housing. The housing shortage in First Nation communities is at a critical stage and needs to be...

  • International Student Advisor

    1 month ago

    Thunder Bay, Canada Confederation College Full time

    Posting Type Temporary End Date (if applicable) 12/22/2023 Classification Title FT Support Staff H Pay Band H Min Salary $33.38 Max Salary $38.75 Position Summary The International Student Advisor ( ISA ) ensures that all international and new immigrant students have a meaningful, engaging, and academically successful experience at Confederation...

  • Client Advisor

    1 month ago

    Thunder Bay, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Sales Advisor

    23 hours ago

    Thunder Bay, Canada Reliance Home Comfort Full time

    Sales Advisor Thunder Bay, ON, Canada Req #4575 May 14, 2024 Find Your Limitless with Reliance By joining Reliance as a Sales Advisor  you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride...