Water Treatment Consultants Technician
2 weeks ago
**Industrial Water Treatment Sales & Service Specialist, Chemtech Water**
Field Support
Toronto, ON
Chemtech, a Industrial Water Treatment Company is growing rapidly and currently has an excellent opportunity for an Experiences Industrial Water Treatment Specialist within our Chemtech team supporting the Greater Toronto Area. If you are an Experienced and dedicated Specialist with a proven track record of success we invite you to apply. This is your opportunity to join a growing company offering competitive base salary and additional benefits.
**Main Responsibilities**:
- Conduct Field Testing and Analysis of customer systems
- Support district sales in the handling of Company program service calls on existing products and services, and assist in the correction problems as appropriate.
- Assess on-site field problems and operate required testing equipment to return systems to customer conformance.
- Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
- Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible.
- Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/bulletins and distribution to departments when required.
- Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
- Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
- Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Including field surveys, installation checklists, rollout support services, etc.
- Provide training to the first-line Account Managers on Company offerings and the resources available to them to assist in answering customer questions.
- Seek to keep abreast of the latest industry advances through continuous education.
- Supports and is committed to Chemtech’s Quality Improvement Process and the guiding principles of Responsible Care®.
- CMV (Create and Maintain Value) documentation compliance at selected district customer sites, and Chemtech Key Accounts.
- Promptly reports every incident, accident, injury, or applicable near miss to supervisory personnel.
**Territory**: greater Toronto Area including travel throughout Toronto, Burlington, Oakville, London, Northern Region and surrounding areas.
**Basic/Minimum Qualifications**:
- Technical Degree or post secondary Diploma with industry experience
- Must have a valid Driver’s License and acceptable Motor Vehicle and Good Driving Record
- Able to comfortably lift/carry 70 pounds
**Preferred Qualifications**:
- Bachelor’s Degree, Chemical Engineering Preferred
- 2+ years of successful technical service or field sales support experience is considered an asset
- Experience working with MS Excel Spreadsheets
- Must have a strong mechanical aptitude
- Water treatment or specialty chemical industry experience
- Working knowledge of boilers, cooling towers, and HVAC and Glycol treatment systems.
- Must be capable to perform chemical cleaning.
- History of working in a field that required autonomy and self-motivation
- Prior experience that required excellent communication skills
- Prior experience that required excellent organizational skills
- Prior experience that demonstrates a strong work ethic and ability to multi-task
Pay: $40,000.00-$60,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Language training provided
- Vision care
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Willing to train: 1 year (preferred)
**Language**:
- Must speak fluent English (preferred)
Licence/Certification:
- Any (preferred)
Work Location: On the road
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