Terminal Manager

4 weeks ago

Toronto, Canada LS Travel Retail North America Inc. Full time

**Job Summary**:

- Motivate team through our company’s vision and direction to encompass our core values
- Communicate clear expectations and hold location team accountable to achieve all brand, performance and behavior standards
- Lead and inspire a great customer service culture by recognizing and rewarding
- Build relationships with peer and upper management
- Recruit, hire, develop and retain top sales talent for the stores to include excellent staffing levels
- Train and continuously develop teams
- Provide consistent performance feedback
- Recognize performance issues in a timely manner and partner with General Manager and Regional HR Manager to develop action plans for resolution
- Ensure that all visual directives are executed seamlessly
- Direct and execute strategic merchandising to maximize sales and presentation standards
- Partner in the location’s execution of all merchandise processing and flow to the floor in conjunction with exceptional stockroom/warehouse standards
- Partner with General Manager and District Manager/Regional Director to execute the location business plan that drive results and maximize business opportunities
- Achieve predetermined financial budgets to include payroll containment
- Drive the company’s brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience
- Achieve location shrink goals while maintaining all operational standards to secure the assets of the location

**Qualifications**:

- Strong analytical, prioritizing, interpersonal, problem-solving & planning skills
- Strong verbal and written communication skills
- Collaborative skills and ability to work well within a team
- Ability to work in a fast-paced and deadline-oriented environment
- Ability to work a flexible schedule, including holidays, nights, and weekends
- Entrepreneurial spirit and ability to make sound decisions in a fast-paced environment
- College Degree or equivalent experience.
- Five (5) years of merchandising, operations, and personnel experience as a retail manager in either a department store or specialty/gift store.
- Experience in managing unionized sales associates.

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