Floor Lead

1 week ago

Vancouver, Canada Allbirds Retail Full time

Vancouver, British Columbia | Retail Team | Reports to the Vancouver Store Leader

**Who is Allbirds?**

At Allbirds, we're on a mission to prove that comfort, good design and sustainability don't have to be mutually exclusive. We are dedicated to making the most sustainable footwear we can using premium natural materials, designed for the to and fro of everyday life. Our commitment to making better shoes in a better way is fueled by a belief that the shoe industry needs to focus less on flash and more on thoughtfulness. With funding from the leading venture capitalists in consumer products, and the founding CEOs of some of the greatest e-commerce businesses in recent history, our desire to shake up the footwear industry is off to a great start. In fact, TIME already called our first shoe, the Wool Runners, the most comfortable in the world, and there is much more to come.

**Where do we need help?**

We've sold a million shoes, launched three groundbreaking materials, and changed how people think about comfort, design, and retail. Now we're taking the Allbirds in-store experience across the country and are looking for seasoned and impactful retail leaders to execute on that mission.

**Who are we looking for?**

The Floor Lead's core purpose is to deliver an exceptional customer experience and execute daily operations within the store.

**What does the job entail?**

Delivering and executing on three primary focus areas: Customer Experience, Operational Excellence, and People Management.
- Customers
- Provide all customers with a high quality and personalized in-store experience, upholding the standards set forth in our Retail Woolbook and Customer Journey.
- Foster high quality customer service across the team by modeling our standards and providing ambassadors with on-the-floor direction and coaching.
- Successfully communicate with and serve a diverse range of customers with different needs and approach preferences.
- Operations
- Maintain store appearance, cleanliness, and organization, requesting for maintenance as needed.
- Uphold proper visual merchandising standards on the retail floor and windows.
- Monitor stock levels, fill shelves, and ensure all available product is visible on the floor.
- Cashier and resolve point of sale discrepancies.
- Delegate tasks to ambassadors to ensure productivity and that shift goals are met.
- Constantly strive to better the in-store experience for both customers and your teammates.
- People
- Ensure all team members understand the goals for their shift and support them in achieving them.
- Model honest and effective communication when delivering and receiving feedback.
- Promote a respectful and productive team culture by helping to de-escalate and resolve conflict when necessary.

**What might describe you**:

- 2+ years of retail experience, fashion or footwear is a plus
- 1+ years of retail managerial experience
- Connection to Allbirds's mission, vision, and products
- Strong communication and interpersonal skills
- Positive and enthusiastic
- Desire to learn and grow
- Reliable and punctual
- Able to work approximately 40 hours per week, including a minimum of one weekend day
- Able to comfortably lift 30 lbs on a regular basis and stand for 95% of the work day

**What do we offer?**

The Allbirds pay rate for the role is**:$22 CAD per hour**

Additional benefits for roles at Allbirds may include: paid time off, equity, company bonus or sales commissions/bonuses; 401(k) plan with matching; medical, dental, and vision benefits; pre-tax savings, and wellness & lifestyle benefits.

**_ Benefits Detail:_**
- **Health** benefits include options for 100% company paid medical for employees (HMO, HSA, PPO with employee premium), vision and dental coverage for the employee (with dependents at an additional cost). Company paid OneMedical memberships available for members of certain medical plans. Company HSA contribution for enrolled HSA members.
- **Financial** benefits include company equity for applicable roles (RSU's and Options), 401(k) with matching, employee stock purchase, and company-paid life insurance and disability for full time roles, pre-tax savings programs for healthcare expenses, parents, and commuters.
- **Paid time off **benefits include parental leave, volunteering, family care leave, bereavement, jury duty, and voting.
- **Support** benefits through Mental Health (free coaching and therapy sessions for employees and dependents), Employee Assistance Program, expense reimbursement programs, and more.

**Other Perks** include the company discount (50%), free shoes quarterly for retail teams, new hire company merchandise allotment for corporate, food/refreshments available for retail teams during shifts, employee referral bonuses.

**Diversity**

Allbirds is an equal opportunity employer and makes employment decisions on the basis of merit. Allbirds policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, m

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