Service Delivery Manager

4 weeks ago

Sidney, Canada Allied Universal Full time

Service Delivery Manager - YYJ

**Overview**:
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions Start your phenomenal career with Allied Universal today

Allied Universal is hiring a
**Regional Service Delivery Manager**:

- Airports are gateways to the world and our Allied Universal team is leading the way. We are looking for team members who can deliver on our promise of providing proactive security services that are trusted, reliable, forward-thinking, courageous, caring, nimble and responsive. This role is for anyone looking for a gateway role to a more senior career in security.

As Service Delivery Manager (Region), you will have oversight for screening operations within a certain geographic area. In addition, you will hold responsibility for the delivery of all operational KPIs, while identifying operational strengths and weaknesses and improving service delivery and operational efficiencies.

In addition to checkpoint management, you will support operations in areas such as recruitment and selection, payroll, scheduling, uniforms, procurement, and inventory. You would be accountable for promoting a positive workplace culture that is built on a foundation of diversity and inclusivity.

**RESPONSIBILITIES**:

- Actively engage in managing the screening checkpoint by monitoring queue length, service levels, reporting on changing needs and seeking additional staff as required
- Build and maintain a strong customer relationship with assigned business area
- Achieve Key Performance Indicators (KPIs) and ensures compliance with Standard Operating Procedures (SOPs) on a daily basis
- Manage Service Delivery Managers by acting as a coach and mentor in order to create and maintain an engaged, motivated work force
- Conduct regular performance reviews and makes recommendations for employee recognition program
- Selection and placement of Service Delivery Management personnel; career development of service deliver team members
- Ensure proper time and attendance tracking
- Compile reports for the screening area under their management
- Assist Service Delivery Managers with dealing with potential complaints, security incidents, etc.
- Oversee/conduct workplace investigations with the guidance of Human Resources and senior management
- Participate in recruitment, as needed; conduct phone and in-person interviews and skills testing

**QUALIFICATIONS**:

- Must possess one or more of the following:

- A Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field of study
- A minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, or operational, or unionized environment
- Must be able to acquire a Transport Canada Security Clearance
- Minimum of five (5) years of work-related experience in a security management role, preferably in the Aviation Security Industry in a unionized environment
- Knowledge of relevant security and employment legislation
- Strong operational focus with the ability to act under pressure and provide creative solutions
- Experience in the management of personnel in a unionized environment
- Ability to work effectively with large employee groups and build partnerships at all levels of the organization
- Effective time management and organization skills with the ability to prioritize workloads and meet deadlines
- Ability to implement performance management / discipline with direct reports
- Proficient in office software programs such as Word, Excel, PowerPoint, Google Suite
- Willingness to work irregular hours / shift work / attend to incidents after hours
- Strong communication, leadership, client service and persuasive skills

**PREFERRED QUALIFICATIONS**:

- Management experience in the Aviation Security Industry in a unionized environment

**Closing**:
**Requisition ID**: 2023-1038725

  • Local Class 1 Delivery Driver

    4 weeks ago

    Sidney, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... The Delivery Service Rep. will be responsible for making deliveries to our customers....

  • Local Class 1 Delivery Driver

    21 hours ago

    Sidney, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... The Delivery Service Rep. will be responsible for making deliveries to our customers....

  • Local Class 1 Delivery Driver

    2 weeks ago

    Sidney, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...The Delivery Service Rep. will be responsible for making deliveries to our customers. This...

  • Service Delivery Manager

    4 weeks ago

    Sidney, Canada Allied Universal® Full time

    Service Delivery Manager - Victoria Airport **Overview**: We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and...

  • Regional Service Delivery Manager

    1 week ago

    Sidney, Canada Paladin Airport Security Services Full time

    Regional Service Delivery Manager (SDM) - Victoria Airport The **Service Delivery Manager (SDM)** is primarily responsible for overseeing screening operations at the various checkpoints in their designated airport and ensuring the achievement of all operational Key Performance Indicators (KPIs) within their purview, while identifying both strengths and...

  • Delivery Driver

    1 week ago

    Sidney, Canada Moving Mountains Logistics Full time

    Job Summary: We are seeking a reliable Delivery Driver to join our team. The Delivery Driver will be responsible for transporting goods in a safe, timely manner while providing excellent customer service. No previous experience needed, although it is a benefit. **Responsibilities**: - Safely transport products to customers in a timely manner - Load and...

  • Delivery Driver

    4 weeks ago

    Sidney, Canada Lordco Parts Ltd. Full time

    **Position: Delivery Driver** **Location: Sidney, BC** - Put yourself in the driver’s seat. Literally_. _Are you looking for an entry-level job close to home? A job that comes with a company car, too? Join our Sidney, BC, team and let work, work for you._ Lordco Auto Parts is Canada’s largest independently-owned automotive parts retailer, with over 100...

  • Delivery Driver

    3 weeks ago

    Sidney, Canada Lordco Parts Ltd. Full time

    **Position: Delivery Driver** **Location: Sidney, BC** - Put yourself in the driver’s seat. Literally_. _Are you looking for a full-time, entry-level job close to home?_ A job that comes with a company car, too? Join our Sidney, BC, team and let work, work for you._ Lordco Auto Parts is Canada’s largest independently-owned automotive parts retailer,...

  • Delivery Driver

    4 weeks ago

    Sidney, Canada Lordco Parts Ltd. Full time

    **Position: Delivery Driver** **Location: Sidney, BC** - Put yourself in the driver’s seat. Literally_. _Are you looking for a full-time, entry-level job close to home?_ A job that comes with a company car, too? Join our Sidney, BC, team and let work, work for you._ Lordco Auto Parts is Canada’s largest independently-owned automotive parts retailer,...

  • Delivery Driver

    21 hours ago

    Sidney, Canada Lordco Parts Ltd. Full time

    **Position: Delivery Driver** **Location: Sidney, BC** - Put yourself in the driver’s seat. Literally_. _Are you looking for a full-time, entry-level job close to home?_ A job that comes with a company car, too? Join our Sidney, BC, team and let work, work for you._ Lordco Auto Parts is Canada’s largest independently-owned automotive parts retailer,...

  • Donations Delivery Driver

    3 weeks ago

    Sidney, Canada Beacon Community Services Full time

    **Benefits Include**: - Making a difference in people's lives every day - Extended Health and Dental - Municipal Pension Plan with employer contributions - Generous paid time off to start ***: Reporting to the Thrift on Fourth Manager, the Delivery Driver is responsible for providing courteous pick-up and delivery service to donors, customers and Thrift...

  • Delivery Driver

    7 days ago

    Sidney, Canada Lordco Parts Ltd. Full time

    **Position: Delivery Driver** **Location: Sidney, BC** Put yourself in the driver’s seat. Literally. Are you looking for a full-time, entry-level job close to home? A job that comes with a company car, too? Join our team today and let us help you turn your ambitions into reality! Lordco Auto Parts is Canada’s largest independently-owned automotive...

  • Delivery Driver

    1 week ago

    Sidney, Canada Leoforce Full time

    **Job Title**: Amazon DSP Delivery Driver - $1,000 Sign-on Bonus* at least $22.30/hr, Sidney, BC, Canada, Station: DVV2 **Location**:DVV2 - 9899 McDonald Park Rd, Sidney, BC V8L 5W5, Canada **Compensation**:At least $22.30/hour*, plus overtime and benefits *$1,000 Sign-on Bonus Available Amazon DSPs (Delivery Service Partners) are looking for delivery...

  • Delivery Helper

    2 weeks ago

    Sidney, Canada Slegg Building Materials Full time

    **Summary** Slegg Building Materials is seeking a Full-Time Delivery Helper to join our team. The shifts are Monday - Friday 6:30am - 3pm. The wage range is $21 - $23 per hour, plus piecework bonus. **Benefits** - Extended health care - drug and dental coverage, practitioners, disability, and life insurance - After 3 months of service, staff can...

  • Donations Delivery Driver

    2 weeks ago

    Sidney, Canada Beacon Community Services Full time

    Benefits Include: Making a difference in people's lives every day Extended Health and Dental Municipal Pension Plan with employer contributions Generous paid time off to start***: Reporting to the Thrift on Fourth Manager, the Delivery Driver is responsible for providing courteous pick-up and delivery service to donors, customers and Thrift Stores. Working...

  • Delivery Driver

    2 weeks ago

    Sidney, Canada Leoforce Full time

    Job Title: Amazon DSP Delivery Driver - $1,000 Sign-on Bonus* at least $22.30/hr, Sidney, BC, Canada, Station: DVV2Location:DVV McDonald Park Rd, Sidney, BC V8L 5W5, CanadaCompensation:At least $22.30/hour*, plus overtime and benefits*$1,000 Sign-on Bonus AvailableAmazon DSPs (Delivery Service Partners) are looking for delivery driver associates to help...

  • Assistant Service Manager

    6 days ago

    Sidney, Canada Arbutus RV & Marine Sales Ltd. Full time

    Arbutus RV is Vancouver Island’s premier one-stop-shop for everything RV. Meeting the needs of RVers since 1988, Arbutus is Vancouver Island’s largest sales, parts and service team at 7 locations throughout the island. We are seeking a highly organized and proactive individual to join our team as a **Assistant Service Manager.** In this role, you will...

  • Assistant Service Manager

    2 weeks ago

    Sidney, Canada Arbutus RV & Marine Sales Ltd. Full time

    Arbutus RV is Vancouver Island's premier one-stop-shop for everything RV. Meeting the needs of RVers since 1988, Arbutus is Vancouver Island's largest sales, parts and service team at 7 locations throughout the island.We are seeking a highly organized and proactive individual to join our team as a Assistant Service Manager. In this role, you will work...

  • 5-ton Pickup and Delivery Driver

    4 weeks ago

    Sidney, Canada Van-Kam Freightways Full time

    **Job Summary**: Van-Kam Freightways Ltd. is looking for a customer-focused individual to join our team as a local 5-Ton Pickup and Delivery (P&D) Driver. This role is responsible for the safe and efficient operation of a commercial vehicle, ensuring the timely pickup and delivery of freight to diverse commercial and residential locations within Victoria, BC...

  • 5-ton Pickup and Delivery Driver

    3 weeks ago

    Sidney, Canada Van-Kam Freightways Full time

    **Job Summary**: Van-Kam Freightways Ltd. is looking for a customer-focused individual to join our team as a local 5-Ton Pickup and Delivery (P&D) Driver. This role is responsible for the safe and efficient operation of a commercial vehicle, ensuring the timely pickup and delivery of freight to diverse commercial and residential locations within Victoria, BC...