Personal Lines Quality Assurance Specialist

4 months ago

Chilliwack, Canada HUB International Full time

Hi, we’re HUB We are proud to be ranked 5th among the world’s largest insurance brokerages where we advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy - so you’re ready for tomorrow.

**The Opportunity**

As a **Personal Lines QA Specialist, you will maintain **a high level of knowledge in our Personal Lines products. **You will build relationships** and provide excellent service to our Personal Lines teams. **You will have continuous learning** and development opportunities to work towards your career goals.

The purpose of the role is to establish and maintain top-quality service and operational excellence.

**A day in the life -**
- Keeping up to date on all carrier changes, new products, services, regulations or processes in personal lines.
- Identify and conduct personal lines audits based on audit requirements, best practices, documentation, workflows.
- Maintain an audit database (Microsoft Access) including completed audits, common audit issues and recommendations.
- Identify compliance gaps, training needs, as well as workflow improvements.
- Training delivery.
- Design short refresh tutorials to be assigned in the LMS for compliance/audit training.
- Provide an audit summary report including recommendations to leadership.
- Act as SME on assigned project work. Complete tasks or assigned duties.
- Act as Applied EPIC SME for audit, scripts, upgrades, lookup code management, workload
- re-assignment, IT ticketing, UAT, template letters, workflow tips & tricks.
- M & A support
- Provide reporting or data as requested in EPIC &/or Microsoft Excel.
- Assist in workflow design, processes, or data analysis as requested.
- Resolve/Escalate issues with leadership/team.

**What you will bring to our team -**
- Level 2 license is required.
- 5 years’ experience in personal lines.
- Ability to audit based on established personal lines best practices and workflows.
- Intermediate to advanced skills in Microsoft Access, Excel, Dynamics 365.
- Strong systems (EPIC, ARS) knowledge.
- Reporting and data experience.
- Strong written & verbal communication.
- Workflow/Process design experience.
- Ability to think outside the box and provide creative and scalable solutions to improve operations.
- Holds high attention to detail.
- High organizational skills.
- Ability to adapt quickly.

**Salary Expectations -**

**Why Join HUB?**
- Do you enjoy making friends? We love making friends; join our team of amazing people who all get along and thrive together
- We work hard and play hard Get ready for our Staff Holiday Parties
- Paid day off for your birthday - we want to celebrate you
- Paid half a day off for volunteering in your community - HUB is a company that gives back and is active in our communities
- Room to grow within the organization
- Lots of company perks, benefits, RRSP matching and great compensation

**Your future with HUB -**

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.

At HUB, we value education and continuous learning, and we will assist you along your career development path. We provide HUB Ready training for new employees, as well as financial support for licensing, industry designations, management & leadership development, and other related courses, designations or programs.

What makes us different than all the rest?

**Our Vision**: To be everywhere risk exists - today and tomorrow. Helping protect what matters most.

**Our Mission**: To protect and support the aspirations of individuals, families and businesses. To empower our employees to learn, grow and make a difference in their communities.

**Our Core Values**:

- **Entrepreneurship**:We encourage innovation and educated risk-taking.
- **Integrity**: We do the right thing every time.
- **Teamwork**:We work together to maximize results.
- **Accountability**:We measure and take responsibility for outcomes.
- **Service**: We serve customers, communities and colleagues.

**The employment offer is contingent upon completion of a successful background check.**

LI-POST

LI-onsite

Department Office Administration & Clerical

Required Experience: 5-7 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

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