French Bilingual Client Service Specialist
3 weeks ago
Union: OPSEU - PO
- Job Number: J0424-0194
- Job Title: French Bilingual Client Service Specialist (24 months)
- Job Type: Contract
- Contract Duration: 24 months
- City, Province, Country: Toronto, Ontario, Canada
- Job Location: Toronto
- Job Category: Customer Service / Customer Associates
- Job Classification: FPA4
- Role Designation:
- Fully Remote - Employee works fully remote from an approval off site location- Open Positions: 6
- Posting Date: April 9, 2024
- Closing Date: May 10, 2024
- Salary: $52,680.91 - $61,071.60/YearLegal Aid Ontario employees are committed to making a difference in the lives of our clients.
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.
If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.
Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.
We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.
Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.
**Primary function**:
This position is responsible for providing Tier 2 Client Lawyer Service Centre (CLSC) services to clients who choose to access Legal Aid Ontario (LAO) by telephone and online chat. This includes interviewing legal aid applicants over the phone to obtain the legal and financial information necessary to decide whether a legal aid certificate should be issued, or if alternative service is appropriate.
This is a 100% Work from Home position.
Reporting to: Team Manager, Client and Lawyer Support Centre
**Key accountabilities**:
- Assisting callers in a contact centre environment and by providing assistance in priority sequence- Determine applicant’s legal eligibility for legal aid service, following advanced guidelines set out in LAO’s policy and procedures
- Actively solicit and analyze applicant’s financial eligibility for legal aid service, based on understanding of the applicant’s financial details and LAO’s policies and procedures
- Making a decision whether or not to issue a legal aid certificate, based the applicant’s legal and financial assessment, and LAO eligibility policies
- Explaining where, when and how to access non-certificate services available to applicants, including, local legal service centres, legal clinics, duty counsel, and the lawyer referral service
- Clarifying status of specific legal aid files, in response to telephone inquiries from clients
- Entering and maintaining client files and details in customer relationship management (CRM) software, spreadsheets, databases, and other tools
- Responding to queries and complaints in a professional, courteous manner and providing referrals to appropriately address requests for further information
- Documenting client issues and escalating to other LAO departments as appropriate
- Identifying areas of improvement and voicing ideas to help build a strong foundation for a client service delivery structure grounded in best practices
- Working with exposure to emotionally charged situations, e.g., providing information to agitated clients
- Performing back office file review, decision making and processing duties for certificates and/or contribution agreements
- Other related duties as required
**Required skills & experience**:
- Excellent customer service skills with the proven ability to empathetically manage difficult client relationships while effectively resolving outstanding issues or problems
- Ability to efficiently elicit and process the necessary information from a diverse clientele, reasoning out and making sound judgements around eligibility
- Excellent verbal and written communication skills with a demonstrated aptitude for interviewing
- Organizational skills with excellent attention
-
Bilingual Client Services Specialist
2 days ago
Toronto, Canada Questrade Financial Group Full timeBilingual Client Services Specialist (French/English) Alberta, Canada ● New Brunswick, Canada ● Newfoundland, Newfoundland and Labrador, Canada ● Nova Scotia, Canada ● Saskatchewan, Canada ● Toronto, ON, Canada Req #1059 Friday, May 24, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more...
-
Bilingual (French/english) Client Services
4 weeks ago
Toronto, Canada Thrive Career Wellness Inc Full time**Bilingual (French/English) Client Services Specialist** Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive. As a **Bilingual...
-
Toronto, ON, Canada Dean Group Full timeBilingual ( English/French ) Client Service Content Management Specialist / Financial Services Position: Bilingual (EN/FR) Content Management Specialist Type: Hybrid (1-2 days on site) Location: Downtown Toronto OR Downtown Montreal Industry: Financial Services The Company and The Role: Our client is a Canadian owned leadingfinancial services firm...
-
Old Toronto, Canada Dean Group Full timeBilingual ( English/French ) Client Service Content Management Specialist / Financial Services Position: Bilingual (EN/FR) Content Management SpecialistType: Hybrid (1-2 days on site)Location: Downtown Toronto OR Downtown MontrealIndustry: Financial ServicesThe Company and The Role:Our client is a Canadian owned leadingfinancial services firm downtown.They...
-
Old Toronto, Canada Dean Group Full timeBilingual ( English/French ) Client Service Content Management Specialist / Financial Services Position: Bilingual (EN/FR) Content Management SpecialistType: Hybrid (1-2 days on site)Location: Downtown Toronto OR Downtown MontrealIndustry: Financial ServicesThe Company and The Role:Our client is a Canadian owned leadingfinancial services firm downtown.They...
-
Old Toronto, Canada Dean Group Full timeBilingual ( English/French ) Client Service Content Management Specialist / Financial Services Position: Bilingual (EN/FR) Content Management SpecialistType: Hybrid (1-2 days on site)Location: Downtown Toronto OR Downtown MontrealIndustry: Financial ServicesThe Company and The Role:Our client is a Canadian owned leadingfinancial services firm downtown.They...
-
Toronto, ON, Canada Dean Group Full timeReady to embark on a rewarding career where your language skills shine? Explore our job opportunities in BIL - Bilingual roles today! In this dynamic industry, communication knows no bounds, presenting endless growth opportunities and the chance to make a real impact. Joining the BIL sector offers a blend of innovation, societal influence, and job...
-
Toronto, Canada French Talent Resources Full timeThe **Bilingual French Customer Support Representative** will be an English and French speaking representative. This position is responsible for handling a high volume of incoming calls from Canadian and U.S. Accounts and Consumers. Incumbent is responsible for responding to product related question and setting up return authorizations for warranty and...
-
Client Care Specialist
1 month ago
Toronto, Canada Gateway Services Inc Full time**Client Care Specialist - Bilingual** **ABOUT GATEWAY SERVICES INC.**: Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America,...
-
Bilingual New Accounts Specialist
2 days ago
Toronto, Canada Questrade Financial Group Full timeBilingual New Accounts Specialist (English/French) 5700 Yonge St, North York, ON M2M 4K2, Canada ● Alberta, Canada ● New Brunswick, Canada ● Toronto, ON, Canada Req #2064 Wednesday, May 1, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything...
-
Bilingual Client Services Specialist
2 days ago
Toronto, Canada Questrade Financial Group Full timeBilingual Client Services Specialist (Mandarin/English) 5700 Yonge St, North York, ON M2M 4K2, Canada ● Toronto, ON, Canada Req #1060 Monday, April 29, 2024 Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is...
-
Bilingual Client Relations Specialist
4 weeks ago
Toronto, Canada LifeWorks Full timeBuild a meaningful career At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting...
-
Product Specialist
6 days ago
Toronto, ON, Canada Randstad Full time €52 - €63Do you have a strong commercial payment transactions experience? Are you bilingual in English and French? Our client, a top 5 bank, is looking for a Bilingual Product Specialist for a 6 months contract in Toronto. Rotational Shifts: Monday Friday 37.Extension and conversion of contract based on business needs Start date is ASAP ●Long term...
-
Client Relationship Specialist
1 month ago
Toronto, Canada Equitable Life of Canada Full timeAt Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...
-
Private Client Group Services Bilingual
1 month ago
Toronto, Canada Raymond James Financial, Inc. Full time**Private Client Group Services Bilingual documentation & Elearning Specialist** - 2401069 - At Raymond James, _**_we _**_develop, _**_we _**_collaborate, _**_we _**_decide, _**_we _**_deliver, and _**_we _**_improve together_. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to...
-
Toronto, Canada Randstad Canada Full timeAre you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English and French? If you answered yes to these questions, then we are looking for you to join a dynamic team in Toronto.Position: Bilingual Customer Relations Specialist - Full time, Permanent opportunity.Email...
-
Toronto, ON, Canada DGA Careers Full timeOur client was recognized as a 3-Star World Class Employer by Best Companies to Work For amongst the specialty insurance providers and are a pioneer in emerging risk and market leaders. Their global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protectcustomers from today’s most critical...
-
Bilingual Technical Support Specialist
1 month ago
Toronto, ON, Canada Nexus Systems Group Inc. Full timeBilingual Technical Help Desk Specialist (FR/ENG) x 2 Typical Day in Role: - Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level - Troubleshooting customer concerns over inbound phone calls - Enter commands and observe system functioning to verify correct operations and...
-
Bilingual Product Specialist
1 week ago
Toronto, Ontario, Canada Randstad Full timeAre you looking to gain experience within a top 5 bank? Do you have a strong commercial payment transactions experience? Are you bilingual in English and French? If so, this is a great opportunity for you Our client, a top 5 bank, is looking for a Bilingual Product Specialist for a 6 months contract in Toronto. This position is working onsite. Pay rate:...
-
Bilingual Client Service Specialist
4 weeks ago
Toronto, Canada Legal Aid Ontario Full timeUnion: OPSEU - Job Number: J1222-0902 - Job Title: Bilingual Client Service Specialist (12 months) - Job Type: Contract - Contract Duration: 12 months - City, Province, Country: Toronto, Ontario, Canada - Job Location: Remote - Job Category: Customer Service / Customer Associates - Job Classification: FP4 - Open Positions: 10 - Posting Date: January 9,...
